Zara O'Neill

• Assisted customers with prescription refills, requests for over-the-counter medications and other health care products.
• Processed payments from customers using cash registers and debit and credit card terminals.
• Provided guidance on the selection of over-the-counter medications and supplements.
• Maintained pharmacy counter and related areas in clean, neat and organized fashion.
• Delivered quality care to customers through close collaboration with pharmacist.
• Trained new pharmacy staff in procedures and customer service standards.

• Providing excellent customer service and product knowledge
• Selling and promoting store products, along with upsell culture
• Maintaining store grooming and cleaning standards
• Participation in stocktakes
• Processed special orders for out-of-stock items when necessary.
• Analyzed customer feedback data to identify areas of improvement within the store's services.
• Cross-trained in other departments within the store including checkout counter operations i.e. tailored suit sales
• Performed cashier duties such as processing payments, split sales, direct deliveries, adding customer profiles, selling & redeeming gift cards, and product and price inquiries.

An outdoor-based program that pushes young people to their personal limits and recognizes their achievements

• Gained leadership and navigating skills through tramping and outdoor activities
• Completed a full day first aid course
• Completed hours of volunteering and marshaling service with Rotorua Lakes City Athletics Club
• Learned the basics of the French as a new skill