Micros
SADIC BASHA
Restaurant Operations Manager
Hamilton,New Zealand
Summary
F&B operation manager with extensive experience in overseeing food service operations. Expertise in banquet and conference event organization, staff supervision, inventory management, and budget control. Proven track record of enhancing efficiency and profitability while maintaining high standards of food quality and customer satisfaction. Strong leadership skills demonstrated through successful team guidance and goal achievement.
Overview
19
19
years of professional experience
1
1
Certificate
Work History
Restaurant Operations Manager
Tudo Bem
Hamilton, NZ
09.2023 - Current
- Coordinated events from pre-planning to onsite management, ensuring seamless execution.
- Managed daily operations to uphold budget, safety, and service standards.
- Addressed customer complaints to maintain high service quality and satisfaction.
- Created a welcoming dining atmosphere that enriched guest experiences.
- Gathered customer feedback to enhance services and refine menu offerings.
- Implemented operational standards for efficient, high-quality service delivery.
- Designed marketing initiatives that significantly increased in-house and online sales.
- Executed cost-saving strategies in procurement and inventory management.
Operations Manager
Coal Barbecues Hospitality Pvt Ltd
Chennai, India
01.2022 - 08.2023
- Oversaw operations of three high-volume restaurants generating annual revenue exceeding NZD 8 million.
- Managed over 350 staff members across multiple locations, enhancing efficiency and service delivery.
- Streamlined procurement processes, resulting in significant reduction of wastage.
- Developed standard operating procedures and compliance standards for new outlets.
Restaurant General Manager / Restaurant Manager
Coal Barbecues & Barbeque Nation Hospitality Pvt Ltd
Chennai, India
02.2018 - 01.2022
- Delivered significant revenue growth and improved profitability through menu engineering and upselling strategies
- Introduced staff development programs to improve service quality and reduce turnover
- Conducted market analysis to introduce successful localised menu items
Assistant Restaurant Manager
Hilton Hotel
Chennai, India
12.2017 - 02.2018
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Developed drink recipes and menus to meet customer preferences while optimizing profitability.
Food & Beverage Executive
ITC Grand Chola
Chennai, India
01.2014 - 12.2017
- Oversaw luxury dining outlets, including preopening of fine dining restaurant Avartana.
- Directed daily operations of bar and wine programs while minimizing costs without sacrificing quality.
- Recommended wines with expertise in pairing selections with menu items.
- Collaborated with sales personnel to enhance revenue opportunities from banquet events.
- Ensured efficient setup and teardown of banquet areas before and after functions.
Supervisor / Senior Steward
Swiss Hotel/Taj Coromandel
Saudi Arabia/India
01.2006 - 12.2013
- Took initiative to anticipate guest needs before they arose, ensuring excellent customer service at all times.
- Managed daily operations of the host stand including reservations, seating arrangements, and greeting guests upon arrival.
- Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
- Directed and supervised team of 15 employees in daily operations.
Education
Diploma - Hotel Management
Small Industries Service Institute (SISI)
Chennai, IndiaSkills
- Hospitality operations management
- Staff recruitment and training
- Food and beverage oversight
- Inventory and cost control
- Financial planning and budgeting
- Customer experience management
- Compliance with safety standards
- Event planning and coordination
- Marketing strategy development
- Handling large groups
Timeline
Restaurant Operations Manager
Tudo Bem
09.2023 - Current
Operations Manager
Coal Barbecues Hospitality Pvt Ltd
01.2022 - 08.2023
Restaurant General Manager / Restaurant Manager
Coal Barbecues & Barbeque Nation Hospitality Pvt Ltd
02.2018 - 01.2022
Assistant Restaurant Manager
Hilton Hotel
12.2017 - 02.2018
Food & Beverage Executive
ITC Grand Chola
01.2014 - 12.2017
Supervisor / Senior Steward
Swiss Hotel/Taj Coromandel
01.2006 - 12.2013
Diploma - Hotel Management
Small Industries Service Institute (SISI)
Certification
- LCQ- duty manager (Licensed Controller Qualification – NZ)
- Certified Train the Trainer
- WSET Level 1 (Wine & Spirit Education Trust)
- First Aid & Fire Safety Certified
- Department Training Coordinator
- Food Safety & Hygiene / EHS Compliance
Visa Status
Visa Status: Accredited employer work visa
Accomplishments
- Improved online restaurant reviews by successfully handling customer complaints, implementing monthly staff training and refining lunch and dinner menus.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Availability
Available to work full-time, including weekends and public holidays. Open to relocation or travel within Auckland as required.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Pre Opening Experience
- Avartana, Chennai, India
- Swiss Hotel, Makkah, Saudi Arabia
- Anise All Day Dining, Chennai, India
- The Wedding Biryani, India
Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Career advancementPersonal development programsCompany CultureQuote
Your most unhappy customers are your greatest source of learning.
Bill Gates
Software
Tevalis
Opera
Sap
Posist
Canva
Facebook business suite
Languages
Tamil
Native language
English
Advanced (C1)
C1
Hindi
Proficient (C2)
C2
Urdu
Advanced (C1)
C1
Arabic
Beginner (A1)
A1
Interests
Travelling
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