Zarin Firoz
Auckland,New Zealand
Summary
Years of experience in project management and information technology, showcasing expertise in system analysis, software development, and IT infrastructure management. Demonstrate effective communication skills, strategic problem-solving, and a collaborative approach to achieve organizational goals. Adaptable to evolving industry trends, with a commitment to leveraging cutting-edge technologies for business success.
Overview
5
5
years of professional experience
Work History
Information Technology (IT) Officer
Foneology Solutions Pte Ltd
Suva, Fiji Islands
03.2023 - 06.2024
- Utilized Workflow Software and SQL for efficient organization and maintenance of digital systems
- Installed and configured computer hardware, software, networks, printers, and scanners to ensure optimal functionality
- Monitored and maintained computer systems and networks, addressing issues promptly
- Provided timely technical support in person or over the phone across the company
- Set up accounts for new users and handle repair/replacement of equipment
- Handled the repair and replacement of IT equipment, coordinated with vendors, and maintained an inventory of hardware and software assets
- Additional responsibilities undertaken:
- Utilization of WordPress to develop websites
- Engaged in project management activities related to IT projects
- Conducted a thorough review and troubleshooting process for a bug report related to workflow software
- Facilitated the recruitment process for new employees
- Provided Workflow training to new or junior staff
Project Manager
Vodafone Fiji
Suva, Fiji Islands
08.2022 - 12.2022
- Defined project scope and objectives, determining necessary resources
- Prepared and managed an efficient budget based on scope and resource requirements
- Track project costs to ensure adherence to the budget
- Developed and managed a detailed project schedule and work plan
- Provided consistent project updates to stakeholders regarding strategy, adjustments, and progress
- Managed client contracts by assigning tasks and communicating expected deliverables
- Led cross-functional teams to successful project completions, improving team cohesion and productivity with effective leadership strategies
- Maintained compliance with industry standards and regulations, conducting regular audits and updates to project practices
Digital Communications Programmer
Streamline Business Group
Suva, Fiji Islands
02.2022 - 07.2022
- Used Communications Management Software (Press Connect, Planet Press) for programmatic composition of communication templates
- Employed Email Marketing Software to create customer email templates
- Reviewed and managed data files, ensuring accuracy in the communication creation process
- Conducted data cleansing for client files to maintain data accuracy and integrity
- Collaborated with account managers and internal staff to fulfill customer requirements
- Maintained updated records of completed jobs for quality assessment
- Proficient in programming languages: JavaScript, PHP/Python, HTML
- Possessed advanced capabilities in Microsoft Suite
- Demonstrated excellent verbal and written communication skills.
Campus Life First Year Experience (CL FYE) Buddy
The University of the South Pacific
Suva, Fiji Islands
01.2020 - 12.2021
- Facilitated the integration of first-year students into campus life by serving as a supportive and approachable CL FYE Buddy
- Provided guidance and information to new students about campus resources, services, and extracurricular opportunities
- Fostered a sense of community and connection among first-year students through organized activities and events
- Assisted with orientation programs to help incoming students acclimate to campus culture and academic expectations
- Offered a listening ear and emotional support to first-year students, addressing any concerns or challenges they may have faced during their initial year
- Collaborated with campus staff to promote a positive and inclusive campus experience for all first-year students
Cashier
Ranjendra's Foodtown Supermarket
Suva, Fiji Islands
12.2017 - 01.2018
- Provided friendly and efficient customer service at the point of sale, addressed inquiries, and ensured a positive shopping experience
- Handled customer transactions with accuracy, professionalism, and courtesy
- Operated the cash register and POS system to process sales transactions, including cash, credit cards, and other payment methods
- Accurately scanned and priced items, applied for discounts or promotions and issued receipts
- Assisted in maintaining a well-stocked and organized sales floor by restocking merchandise as needed
- Collaborated with the rest of the team to ensure products were adequately displayed and easily accessible to customers.
Education
Postgraduate Diploma in Information Technology - Computer Science
The University of The South Pacific
Laucala, Suva, Fiji Islands 08.2023 - 09.2025
Bachelor's Degree - Software Engineering
The University of The South Pacific
Laucala, Suva, Fiji Islands 02.2018 - 03.2023
Skills
- Microsoft Office and Google Suite
- Operating System
- Technical Support and Networking
- Microsoft Active Directory
- Office and System Administration
- Staff and Project Management
- Documentation and Reporting
- Customer Service
- SQL Proficiency
- Programming Languages
- Time Management
- Detail Oriented
Accomplishments
- 2022: Certificate of Completion of CS400: Industry Experience Project (IEP)
- 2020: Participated in USP First Year Experience Buddy Programme
- 2015: Certificate of Recognition as School Prefect
- 2014: Participated in Language Department Week for Poster Competition
- 2011 - 2014 and 2016 - 2017: Participated in Fiji Mathematics Association
- 2009 - 2017: Participated in the Fiji Muslim Youth Movement
Languages
English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Software
Microsoft Office 365
Google Suite
Database Management (SQL, MySQL, PhpMyAdmin)
Programming languages (Python, Java, C, JavaScript)
Web development (HTML, CSS, JavaScript, PHP)
Mobile app development (iOS, Android)
Project management software (Microsoft Project, JIRA)
Methodologies
Data entry and management
User experience (UX) design
Social media management
Content management systems
IT troubleshooting and support
Virtual collaboration tools
Operating Systems (Microsoft Windows, MacOS, Linux)
Interests
Creative Pursuits
Reading
Outdoor Recreation
Learning Languages
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Postgraduate Diploma in Information Technology - Computer Science
The University of The South Pacific
08.2023 - 09.2025
Information Technology (IT) Officer
Foneology Solutions Pte Ltd
03.2023 - 06.2024
Project Manager
Vodafone Fiji
08.2022 - 12.2022
Digital Communications Programmer
Streamline Business Group
02.2022 - 07.2022
Campus Life First Year Experience (CL FYE) Buddy
The University of the South Pacific
01.2020 - 12.2021
Bachelor's Degree - Software Engineering
The University of The South Pacific
02.2018 - 03.2023
Cashier
Ranjendra's Foodtown Supermarket
12.2017 - 01.2018
References
- Mr. James Trusler, Managing Director, Foneology Solutions Pte Ltd, Suva, Fiji Islands, +(679) 999 8008, james.trusler@foneology.com
- Mr. Shivnesh Datt, Services Manager, Foneology Solutions Pte Ltd, Suva, Fiji Islands, +(679) 999 9034 / +(679) 993 3318, shivnesh.datt@foneology.com
- Mr. Eliki Malodali Naka, Information Technology (IT) Support Officer, Foneology Solutions Pte Ltd, Suva, Fiji Islands, +(679) 999 0021 / +(679) 722 2827, eliki.naka@foneology.com
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