Zarnika Rawlinson
Forrest Hill
Summary
Dynamic and dedicated professional with experience at Crimson Coast Cafe and BP, excelling in customer satisfaction and team collaboration. Proven ability to train staff effectively while maintaining high cleanliness standards. Strong communicator and reliable multitasker, committed to enhancing guest experiences and fostering a welcoming atmosphere.
Overview
6
6
years of professional experience
Work History
FOH Team Member
Crimson Coast Cafe
02.2024 - Current
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
- Established welcoming atmosphere by greeting each guest warmly.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow team members during peak hours by quickly responding to needs of both customers and staff.
- Maintained excellent attendance and punctuality, demonstrating commitment to the success of the team and establishment.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
CSR/Barista Shift Supervisor
BP
01.2019 - 02.2024
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
- Provided comprehensive training for new team members, resulting in faster onboarding and better overall performance.
- Delivered prompt service to prioritize customer needs.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Education
Springboard
Warkworth, NZ12-2018
Skills
- Cleanliness
- Team collaboration
- Greeting guests
- Money handling
- Professional appearance
- Complaint handling
- Reliability
- Task prioritization
- Organizational skills
- Multitasking Abilities
- Time management
- Excellent communication
Timeline
FOH Team Member
Crimson Coast Cafe
02.2024 - Current
CSR/Barista Shift Supervisor
BP
01.2019 - 02.2024
Springboard
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