Jayla Rapana
Te Atatu,AKL
Summary
Hardworking, knowledgeable and passionate individual, with various experience in multiple industries. Capable to undergo all challenging and fast-paced tasks, meet required standards within all departments in any company as well as implement a positive and approachable attitude. Always develop a organised and well-maintained work environment as well as prioritizing my team and customers service.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
BP Connect
Whakatane, BOP
04.2023 - 08.2024
- Managed high-stress situations effectively
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Developed strong product knowledge to provide informed recommendations based on individual customer needs
- Restocked store and front counter merchandise
- Prepared and served hot beverages within timely manner
- Patrolled outside caution areas, ensure no spillage and customer use bins were emptied
- Processed cash, credit/debit card and gift certificate transactions
Housekeeping Room Attendant
Cosy Cottage
Whakatane
12.2022 - 05.2023
- Replaced used towels, bed sheets and other small amenities
- (soap, shampoo, tea towel etc)
- Adhered health and safety regulations while performing duties
- Maintained exceptional cleaning standards and a well-stocked room in a timely manner
- Sanitised all surfaces, wiped down cabinets, vacuumed and mopped floors
- Collaborated with team members for effective completion of all required tasks
Checkout Operator
PAK'NSAVE
Rotorua
09.2021 - 10.2022
- Kept a spotless, organised and approachable work area
- Worked a flexible schedule and extra shifts in order to meet business needs
- Provided exceptional customer service, promptly addressing to customer concerns and inquiries
- Realigned shelf, rack and bin merchandise to restore presentation of items and promote sales
- Processed cash, debit/credit card and gift certificate payments
Education
Qualification -
Vertical Horizon
Rotorua01.2024
Certificate Level 3 - Beautician
Toi Ohomai Institute of Technology
Rotorua01.2023
NCEA Level 1 - Secondary Education
Rotorua Girls' High School
Rotorua, BOP01.2021
Skills
Work well individual or collaborative
- Customer Service
- Payment Processing
- Team Development
- Stock management
- Customer Relationship Management
- Order Processing and fulfilment
- Active Listening
- Service Representative
- Coordination
- Effective prioritization
- Time management abilities
Time management
Exceptional communication
Attention to detail
Able to multitask
Fast-paced
Confident
Professionally friendly and patient
Problem-solver
Leadership
Product Knowledge
Team Development
References
- Melizah Jordano, Tray-line Supervisor, 020 4086 7444, melizah777@gmail.com
- Andrew Yubo, Manager, 0225415400, cosycottage74@gmail.com
Timeline
Customer Service Representative
BP Connect
04.2023 - 08.2024
Housekeeping Room Attendant
Cosy Cottage
12.2022 - 05.2023
Checkout Operator
PAK'NSAVE
09.2021 - 10.2022
Qualification -
Vertical Horizon
Certificate Level 3 - Beautician
Toi Ohomai Institute of Technology
NCEA Level 1 - Secondary Education
Rotorua Girls' High School