- Traveling (visited over ten countries)
- Mountain biking
- Watching movies
Ze Bai
Suzhou
Summary
Dynamic leader with extensive experience in hospitality and education, notably at Vatel International Business School. Excelled in staff management and customer service, fostering strong partnerships and enhancing student engagement. Proficient in English and French, with expertise in wine tasting. Achieved significant growth and learning outcomes by leveraging goal-oriented strategies and innovative solutions.
Overview
12
12
years of professional experience
Work History
Supervisor of International Student Affairs
Vatel International Business School, Suzhou Campus
05.2019 - 09.2022
- Taught courses on international hotel culture, wine knowledge, nutrition, cross-cultural communication, and industry trends.
- Assisted with international student affairs.
- Maintained relationships with partner companies and institutions.
- Organized student industry practice learning.
Provided career guidance for students. - Conducted training at off-campus partner units.
Visiting Lecturer on Hotel Management and Culture
Suzhou Centennial Vocational and Technical College
03.2020 - 03.2021
- Increased student engagement by utilizing multimedia resources in lecture presentations and classroom activities.
- Assisted in the development of departmental goals and objectives, aligning course content with broader institutional priorities.
- Implemented formative assessments to monitor student progress and adjust lesson plans accordingly for optimal results.
- Established strong relationships with students and parents through frequent communication, fostering a supportive learning environment.
Founder and Manager
Attitude Kitchen Hospitality Consultancy
06.2016 - 12.2018
- Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
- Established a successful business by identifying market needs and developing innovative solutions.
- Delivered exceptional customer service by addressing client concerns promptly and effectively resolving issues.
- Led the strategic planning process to define business goals and ensure alignment across all departments.
Senior Butler
Senior Butler
05.2014 - 05.2016
- Managed daily operations of the front desk
- Coordinated food and beverage and housekeeping services, ensuring readiness for guest reception
- Provided daily English and French interpretation for foreign guests
- Delivered personalized butler services for VIP guests, meeting their every need during their stay
- Assisted in organizing and managing all business activities within the hotel
- Supported sales and promotional events
Guest Relations Manager
Sheraton Changzhou Xinbei Hotel, Member of Marriot
03.2011 - 05.2014
- Ensured accurate and timely input of guest information, reservation details, and registration cards
- Effectively managed the daily operations of the team, monitored performance, and provided feedback, training, and coaching
- Ensured the team had comprehensive knowledge of hotel services, facilities, and activities to recommend and upsell to guests
- Managed room assignments for arriving guests, ensuring special requests were fulfilled
Prepared for group arrivals and ensured accurate billing, supporting sales and marketing efforts - Handled emergencies efficiently and effectively
Supervised cash handling procedures in line with company policies - Fostered a positive working environment to promote teamwork, performance, and mutual respect among colleagues
- Identified departmental training needs and suggested effective training programs to maintain
Education
Bachelor of Arts - International Tourism And Hotel Management
Vatel Hotel Management Business School
Nîmes Campus, France12-2011
Associate of Arts - International Tourism And Hotel Management
Blue Mountains Hotel Management College
Suzhou, China09-2007
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Fluent in English and French
- Proficient in Microsoft Office Suite
- Expertise in wine tasting, cocktail making, and coffee brewing
Interests
Timeline
Visiting Lecturer on Hotel Management and Culture
Suzhou Centennial Vocational and Technical College
03.2020 - 03.2021
Supervisor of International Student Affairs
Vatel International Business School, Suzhou Campus
05.2019 - 09.2022
Founder and Manager
Attitude Kitchen Hospitality Consultancy
06.2016 - 12.2018
Senior Butler
Senior Butler
05.2014 - 05.2016
Guest Relations Manager
Sheraton Changzhou Xinbei Hotel, Member of Marriot
03.2011 - 05.2014
Bachelor of Arts - International Tourism And Hotel Management
Vatel Hotel Management Business School
Associate of Arts - International Tourism And Hotel Management
Blue Mountains Hotel Management College
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