Zeel Patel
Wellington,WGN
Summary
Dedicated and career-driven IT Professional with a proven track record in stakeholder management and delivering exceptional customer service. Experienced in various facets of information technology and services, including Microsoft 365, Azure Active Directory, Intune device management, and technical support. Skilled in problem-solving, team collaboration, and staying updated with industry trends and best practices.
Overview
5
5
years of professional experience
1
1
Certification
Work History
IT System Engineer/Administrator
GoCloud Systems Ltd
11.2021 - Current
- Created comprehensive documentation for system configurations, procedures, and best practices to facilitate knowledge sharing among team members.
- Excellent communication skills, both verbal and written.
- Analyzed security logs to determine and alleviate network threats.
- Developed custom scripts for automating routine tasks, increasing overall productivity.
- Developed IT policies to comply with applicable laws.
- Improved system efficiency by implementing and optimizing hardware and software components.
- Provided expert support for end-users, ensuring optimal system performance and user satisfaction.
- Designed efficient processes for data backup and storage management, safeguarding vital company information from loss or corruption.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Delivered helpdesk service and support to customers.
Computer Technician (Intern)
N Tech
07.2019 - 02.2020
- Responded to and resolved technical queries within SLAs.
- Installed and configured hardware and software drivers.
- Implemented new software programs and performed OS installations.
- Ensured internet security software updating and smooth operation.
- Provided technical assistance and resolution to stakeholders.
- Setup enterprise-wide backups and managed software patching and upgrading.
Education
High School Diploma -
Whitecliffe College of Arts And Technology
Wellington, NZ12.2021
Skills
Technical Skills
Hardware Assembly, Server Maintenance, Networking
Equipment's , Printer's
Microsoft 365 Apps (Share point, Teams, Booking, Power Automate, Outlook)
Azure Active Directory/ Identity Protection
MS Endpoint management
EOP ( Exchange online protection), Exchange security configurations
Azure VM , AWS EC2, Blog Storage
Data Migration across cloud environment
Familiar with Windows, Mac OS, Android, and iOS
Network configuration of Router, Switch, Server, LAN, and WAN, Putty
Web Hosting, Procurement (Software, Subscriptions, Hardware)
Familiar with TCP/IP, DHCP, DHCPv6, and Routing protocols
Ticketing system configuration
Soft Skills
Excellent customer service and communication skills
Strong analytical and troubleshooting abilities
Organized with great attention to detail
Adaptable to different age groups and situations
Certification
- ITIL Foundation V4 Certified, 2023.
- AZ-900 Azure Fundamentals, 2022.
Timeline
IT System Engineer/Administrator
GoCloud Systems Ltd
11.2021 - Current
Computer Technician (Intern)
N Tech
07.2019 - 02.2020
High School Diploma -
Whitecliffe College of Arts And Technology
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