Zeenat Shabeena Rafiq
Mayfair Avenue. Hastings,Hawkes Bay
Summary
Checkout Operator handling cash, credit, debit, and check payments with accurate point-of-sale processing and daily till balancing. Supports customer service by answering product questions, verifying age on 5–10 restricted sales checks per shift, and applying store return and refund policies. Keeps transactions efficient and orderly in a fast-moving retail setting.
Overview
15
15
years of professional experience
Work History
Checkout Operator
New World
07.2023 - Current
- Processed cash, credit, debit, and check payments, ensuring accuracy and efficiency in transactions.
- Operated point-of-sale terminals to record customer purchases.
- Balanced tills daily, maintaining transaction accuracy and accountability.
- Checked customer identification to confirm legal age for alcohol and tobacco sales.
- Greeted customers in a friendly and courteous manner.
- Assisted customers with product selection, enhancing their shopping experience.
- Followed store policies regarding returns, refunds, discounts.
Customer Service
Fiji Police
10.2017 - 03.2023
- (Attended to customer inquiries and resolved complaints while answering incoming telephone calls promptly to enhance customer satisfaction.)
- Managed inward and outward mail and dispatched documents.
- Performed scanning, photocopying, binding, and faxing of documents.
- Typing of Documents, Making Monthly/Quarterly/Yearly Reports, Memorandums Letters
- Assisted supervisor with various tasks to support team objectives.
Customer Service
Attorney
05.2015 - 10.2017
- (Assisted customers with inquiries and concerns, Logged and addressed customer complaints to ensure resolution and satisfaction., Answered telephone calls promptly and courteously) - Receiving Inward/ Outward Mail and Despatch of Documents - Typing of Documents, Compiled and prepared monthly reports, memorandums, letters, and legal documents for review and distribution -Scanning, Photocopying, Binding and Fax Documents -Managed court diary for legal officer, ensuring accurate scheduling and timely reminders of court proceedings - Organized and filed legal documents in the court registry for easy retrieval. - Completed various tasks as designated by the supervisor.
- Implemented strategies for improving customer service experience.
- Trained new managers on store procedures, policies, and customer service, promoting outstanding customer service.
- (Assisted customers with inquiries and concerns, Receiving complaints, Answered telephone calls promptly and courteously) - Receiving Inward/ Outward Mail and Despatch of Documents - Typing of Documents, Compiled and prepared monthly reports, memorandums, letters, and legal documents for review and distribution -Scanning, Photocopying, Binding and Fax Documents -Managed court diary for legal officer, ensuring accurate scheduling and timely reminders of court proceedings - Filing of Legal Documents in the Court Registry - Completed various tasks as designated by the supervisor.
Voluntary Worker
Government Service Center
01.2012 - 05.2015
- Attended volunteer orientations and training sessions to learn about organizational changes and mission updates.
- Updated and maintained organization database to ensure accurate information for program operations.
- Collaborated with staff to coordinate volunteer opportunities and events, enhancing communication and engagement.
- Drafted emails, memos, and contracts to facilitate clear communication and support organizational needs.
- Answered phone calls to assist clients and redirect inquiries to appropriate personnel. to filter calls, assist and redirect appropriate personnel.
- Maintained clean, neat, and operational facilities to serve program needs.
Education
Activities and Hobbies Life Skills Training – National Employment Centre Australian English Competition –( Certificate in Participation) Australian Mathematics Competition –( Certificate in Credit) Fiji Mathematics Competition (PASS)Fiji Chem Quiz (Pass) Certificate of Participation – Team Building Skills – TPAF Certificate in improving productivity through Time Management – TPAF Certificate in participation – Records management training Helping, Surfing Internet -
Fiji Seventh Form Examination -
Fiji National University
Certificate in participation – Records management training - Fiji Police Force -
TPAF
University Of South Pacific Certificate in Library and Information Systems– Graduated -
University of South Pacific
USP Labasa Certificate in Time Management – -
FNU
Certificate of Participation – Team Building Skills – TPAF -
Fiji National University
Labasa Fiji Certificate in improving productivity through Time Management – TPAF -
Fiji National University
Labasa Fiji Diploma - Applied Computing
Fiji National University
Labasa Fiji Certificate for Linux -
TPAF
Labasa Fiji Certificate for Front Office Management (TPAF -
Certificate for Completion (Power Point -
University of the South Pacific Labasa Campus
Certificate for Office Workers -
University of the South Pacific Labasa Campus
Advanced Certificate in Information Technology -
University of the South Pacific Labasa Campus
Fiji Junior Certificate -
Holy Family Secondary School
Intermediate -
Bethel Primary School
Bachelor Of Commerce - Information System
Wainikoro Public School
Skills
,,,,,,,,,
Data entry
Telephone handling
Reception duties
Document control
Records management
Time management
MS Outlook
Power Point
MS Word
MS Excel
Additional Information
REFEREES
1. Jody - Supervisor (Checkout Manager)
New World Hastings
Ph: +64276326640
2. Mr.Mohammed Harun
Ph:
Email:
3. Mr Kamueli Baledrokadroka
Divisional Police Commander Northern
Ph: +6798811222
Timeline
Checkout Operator
New World
07.2023 - Current
Customer Service
Fiji Police
10.2017 - 03.2023
Customer Service
Attorney
05.2015 - 10.2017
Voluntary Worker
Government Service Center
01.2012 - 05.2015
Activities and Hobbies Life Skills Training – National Employment Centre Australian English Competition –( Certificate in Participation) Australian Mathematics Competition –( Certificate in Credit) Fiji Mathematics Competition (PASS)Fiji Chem Quiz (Pass) Certificate of Participation – Team Building Skills – TPAF Certificate in improving productivity through Time Management – TPAF Certificate in participation – Records management training Helping, Surfing Internet -
Fiji Seventh Form Examination -
Fiji National University
Certificate in participation – Records management training - Fiji Police Force -
TPAF
Certificate in Library and Information Systems– Graduated -
University of South Pacific
Certificate in Time Management – -
FNU
Certificate of Participation – Team Building Skills – TPAF -
Fiji National University
Certificate in improving productivity through Time Management – TPAF -
Fiji National University
Diploma - Applied Computing
Fiji National University
Certificate for Linux -
TPAF
Certificate for Front Office Management (TPAF -
Certificate for Completion (Power Point -
University of the South Pacific Labasa Campus
Certificate for Office Workers -
University of the South Pacific Labasa Campus
Advanced Certificate in Information Technology -
University of the South Pacific Labasa Campus
Fiji Junior Certificate -
Holy Family Secondary School
Intermediate -
Bethel Primary School
Bachelor Of Commerce - Information System
Wainikoro Public School