Zehana Begg
Auckland ,Manurewa
Summary
I am currently looking for a full time position in a respective firm which will give me an opportunity to grow. PERSONAL PROFILE knowledge in Microsoft Office applications. I have strong team work and time management skills. I am reliable, friendly, responsible and excellent communication skills. I am passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. I proficient in customer service best practices and related options. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
1
1
year of professional experience
Work History
Receptionist Administrator
Receptionist Administrator
New Zealand
01.2023 - 08.2023
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Acted as first point of contact and set appointments for prospective clients.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Monitored visitor access and maintained situational awareness to promote on-site security and safety.
- Fulfilled customer requests such as taxi bookings and delivery routings
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Trained team members on new hotel services and products to support promotional efforts.
Cashier
Pak N Save
New Zealand
06.2022 - 12.2022
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Answered questions about store policies and addressed customer concerns.
- Tallied cash drawer at beginning and end of each work shift.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
- Identified and resolved discrepancies and errors in customer accounts.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Checked personal identifications during alcohol and tobacco sales.
Customer Service Representative
McDonalds
New Zealand
03.2022 - 06.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Responded proactively and positively to rapid change.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Met customer call guidelines for service levels, handle time and productivity.
Education
High School Diploma -
ATC Military Prep
Manukau, NZ01.2022
High School Diploma -
James Cook High School
Auckland, NZ12.2021
Skills
- Guest Relations
- Fee Collection
- Office Equipment Maintenance
- Appointment Scheduling
- Reception Management
- Appointment Setting
- Supply Management
- Payment Collection
- Visitor Access Management
- Mail Routing
- Document Scanning and Digitization
- Facilities Management
- Meeting Support
- Policy Enforcement
- Confidential Information Management
- Client Relations
- Clerical Note-Taking
- Multi-Line Phone Operation
- Document Retrieval
- Project Coordination
- Payment Collection
- Payment Processing
- Product Restocking
- Returns Processing
- Customer Assistance
- ID Verification
- Customer Service
- Drawer Balancing
- Cash Management
- Refunds and Exchanges
- Daily Reporting
- Liquor Regulations and Compliance
- Identification Checks
- Refund Handling
- Product and Service Sales
Languages
english
Native or Bilingual
hindi
Native or Bilingual
Fijian
Limited Working
arabic
Limited Working
Timeline
Receptionist Administrator
Receptionist Administrator
01.2023 - 08.2023
Cashier
Pak N Save
06.2022 - 12.2022
Customer Service Representative
McDonalds
03.2022 - 06.2022
High School Diploma -
ATC Military Prep
High School Diploma -
James Cook High School