Zeinep Alimova
Napier City,HKB
Summary
With over 8 years of experience in customer service, I have developed strong skills in active listening, empathy, and conflict resolution to ensure a positive and productive customer experience. I have worked with clients from all demographics and viewpoints, adapting my approach to meet their unique needs and perspectives. Known for my responsibility and reliability, I excel in managing multiple tasks simultaneously and thrive in fast-paced environments. As a strong team player, I collaborate effectively with colleagues to meet goals and deliver exceptional results. My ability to navigate complex challenges and foster positive customer relationships has been key to my success in customer-facing roles.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Store manager
Rodd and Gunn
11.2023 - 01.2025
- Assisting and supporting the Store Manager in maximizing sales and profit
- Managing day-to-day operations of a retail store
- Implementing strategies to improve customer service, ensuring quick and efficient resolution of complaints
- Making sure sales targets are achieved, managing wages, and maintaining stock levels
- Assisting in talent management, including interviewing, appraisals, and team development
- Upholding company standards for quality, customer service, and health and safety
- Monitoring market trends and competitor activities
- Conducting sales meetings to discuss performance and promote team cohesion
- Ensuring compliance with safety and security policies
Insurance specialist
Czech insurance (Ceske pojisteni a.s.)
08.2019 - 08.2023
- Assisted clients in selecting and purchasing insurance policies, including health, life, and property insurance
- Built and maintained strong relationships with clients and insurance carriers
- Achieved sales targets by leveraging exceptional negotiation skills and customer service
- Provided guidance and support throughout the claims process, ensuring efficient and fair resolution of claims
- Acted as an intermediary between clients and insurance companies
- Managed the preparation and issue of invoices and facilitated both cash and credit card payments, as well as online transactions via the secure Go Pay gateway portal
- Proactively engaged with existing customers to encourage retention and build strong and lasting relationships
- Managed policy renewals, modifications, and claims processes
- Processed leads through CRM system to manage clients portfolio and documentation with accuracy and confidentiality
- Maintained comprehensive records of all transactions and interactions
- Worked with the full range of Microsoft Office applications
Office administrator
Czech insurance (Ceske pojisteni a.s.)
05.2018 - 07.2019
- Provided administrative support to senior management and staff, including preparing reports, presentations, and other key documents
- Acted as a point of contact for external vendors, service providers, and clients, ensuring a professional and courteous experience
- Managed incoming and outgoing correspondence, ensuring timely responses and clear communication with clients, vendors, and staff
- Assisted in the preparation of budgets and financial reports, including tracking office expenses and ensuring cost-efficiency
Senior Sales Assistant
Deliberti Italia
10.2016 - 04.2018
- Provided professional advice to customers on brands, materials, and sizes
- Worked with VIP clients, providing exceptional customer service
- Managed the product tracking system, marking sold items and handling returns and exchanges
- Used upselling and cross-selling to reach monthly targets
- Personal supervision and personal selection of new collections at the brand's factories at Naples, Italy
- Participated in the scheduling of all store employees rosters and supervise the work of other assistants
- Actively participated in the recruitment and hiring of new staff for the store
- Responsible for visual merchandising and applying price tags to new or discounted items
Receptionist
AirFit Air Yoga Studio
01.2016 - 08.2016
- Professionally greet and assist customers at the front desk and on calls, ensuring a high level of service
- Efficiently managed trainer schedules, managed supplies and ensured its availability in the workout area
- Handled membership payments competently, including cash transactions
- Photographed workouts and the studio interior to create high quality content for Instagram, promoting the studio and attracting new clients
Education
Master's degree - Destination Management in the Tourism Industry
The Institute of Hospitality Management
Prague, Czech Republic06.2019
Bachelor's degree - Law
Odesa I.I.Mechnikov National University
Odessa, Ukraine06.2015
Skills
- MS Office
- Strong team player
- Responsibility
- Multitasking
- Customer oriented
- Empathetic
Certification
- Makeup Certificate, Adriana Moish author's course, 06/01/23
- National Insurance Certificate, Czech Insurance Association, 06/01/21
- Certificate FATCA, Foreign Account Tax Compliance & Anti-Money Laundering, 05/01/19
- IELTS CEFR Level C1, British Council, 01/01/23
Hobbies and Interests
- Travelling
- Cooking
- Make-up
- Gym
Languages
English
Full Professional
Czech
Full Professional
Russian
Native or Bilingual
Ukrainian
Native or Bilingual
Timeline
Assistant Store manager
Rodd and Gunn
11.2023 - 01.2025
Insurance specialist
Czech insurance (Ceske pojisteni a.s.)
08.2019 - 08.2023
Office administrator
Czech insurance (Ceske pojisteni a.s.)
05.2018 - 07.2019
Senior Sales Assistant
Deliberti Italia
10.2016 - 04.2018
Receptionist
AirFit Air Yoga Studio
01.2016 - 08.2016
Bachelor's degree - Law
Odesa I.I.Mechnikov National University
Master's degree - Destination Management in the Tourism Industry
The Institute of Hospitality Management
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