Zelda Kumar
Ranui
Summary
An articulate, and sales hungry individual who can thrive in any fast paced sales environment. Possessing the ability and confidence to contribute to the smooth running of the company and also possessing the "can do" attitude required to be able to get things done.
Developed skills in travel consultation and client relationship management in dynamic and client-focused environment. Demonstrates strong abilities in planning, organization, and communication. Looking to transition into new field where these transferable skills can drive success in new and challenging roles.
Overview
3
3
years of professional experience
Work History
Travel Consultant
Hideaway Holidays
09.2019 - 03.2020
- Built strong relationships with clients through exceptional communication and a hint of personalized service.
- Organized trips for individual, family and business travelers.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints.
Customer Service Representative
Pacific Centrecom
06.2017 - 09.2019
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Education
FSFE pass -
Jai Narayan College
01.2013
FSLC pass -
Jai Narayan College
01.2012
Skills
- Negotiation skills
- Customer targeting
- Team spirit
- Good written and verbal communication skills
- Dependable
- Exceptional customer service
- Administrative tasks
- Documentation preparation
- High volume environments
- Social media
- Interpersonal communications
- Customer advising
- GDS expertise
Disclaimer
I Zelda Kumar solemnly declare that all the above information is true and correct to the best of my knowledge and belief.
Personal Information
Hobbies: Socializing, Meeting new people, Shopping, Swimming
Timeline
Travel Consultant
Hideaway Holidays
09.2019 - 03.2020
Customer Service Representative
Pacific Centrecom
06.2017 - 09.2019
FSFE pass -
Jai Narayan College
FSLC pass -
Jai Narayan College
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