Zena Groom
Berhampore
Summary
A highly organized and dedicated professional with over 20 years’ experience providing confidential and efficient administrative support in both public and private sectors. Skilled in managing complex schedules, documentation, and communication, with a strong focus on professionalism, attention to detail, and delivering a high standard of service within office environments.
Overview
29
29
years of professional experience
Work History
Admissions Administrator
The Learning Connexion
04.2024 - Current
- Process student enrolments
- Facilitate and conduct campus tours
- Process scholarship applications
- Process sales in the Materials shop and the Lab Gallery
- Manage all general enquiries.
- Coordinate creativity workshops
Business Lead (Transfer), Transition Project
Ministry for Primary Industries (MPI)
01.2022 - 04.2022
Team Manager Operations
Ministry for Primary Industries (MPI)
04.2020 - 11.2020
Deputy Operations Manager
Ministry for Primary Industries (MPI)
05.2019 - 02.2019
Operations Center Coordinator
MPI
05.2018 - 05.2018
Executive Coordinator
MPI
09.2010 - 05.2015
- Extensive diary management for the Director Intelligence, Planning & Coordination/Director Joint Border Management System.
- Coordinate Travel Arrangements for Domestic & International Travel including approvals, transfers, accommodation, visas and expenses.
- Organise arrangements for internal & external governance meetings and working groups including venue, catering, liaising with attendees, meeting papers, meeting minutes.
- Back fill or support other support staff in Admin & Branch Support.
- Design or amend reporting templates to support governance requirements. Maintain and develop tracking and reporting data as required.
Sales Coordinator
First Data Asia Pacific
01.2009 - 05.2010
- Support Bankwest Australia EFTPOS sales by assessing Merchant Processing Agreements (MPA) and provide credit assessments for all Merchants. Data entry
Support Officer
Department of Internal Affairs
10.2005 - 09.2008
- Extensive diary management for Manager Strategic Communications.
- Monitor all incoming emails and calls to the Manager Strategic Communications and log media calls and contacts.
- Renewing subscriptions for memberships, media services, magazines and papers.
- Backfill for and support the Administration Services Manager by providing Executive Assistance to the Director Business Services as required.
- Develop and maintain intranet pages, format and update website.
- Provide administrative support for Telephonists, Recruitment Team, Procurement, Strategic Human Resources, and the Office of the Chief Executive when required.
- Develop and maintain branch intranet pages and contribute to the maintenance and redesign of the Department’s intranet site.
- Book Travel and Accommodation.
Temp Admin Roles
Kinetic Recruitment
01.2003 - 01.2005
- Ministry of Economic Development
- Accident Compensation Corporation (ACC)
- NZ Treasury
- Department of Corrections
- Creative New Zealand
- Fulton Hogan
- NZ Trade and Enterprise
- Lotteries Commission
Support Officer
Land Transport Safety Authority
01.1997 - 01.2003
Education
NZ Diploma - Creativity Level 5
The Learning Connexion
Wellington01.2024
NZ Certificate - Creativity Level 4
The Learning Connexion
Wellington01.2022
Toastmaster’s Competent Communicator - undefined
Terrace@12 club
01.2017
Facilitation training - undefined
McCormack & Associates
Wellington01.2016
PRINCE2 Project Essentials - undefined
Wellington01.2012
PHIL 123: Critical Thinking - undefined
Victoria University
Wellington01.2007
Skills
- Build and maintains effective teams, relates well to all kinds of people; builds constructive and effective relationships across the business and with senior managers
- Can co-ordinate, prioritise and delegate diverse range of duties to meet tight time frames; uses resources effectively and efficiently to ensure team outputs are achieved
- A genuine interest in communications including liaising with internal and external stakeholders to achieve positive outcomes
- Seen as a cooperative team player who is committed to delivering quality service Understands how business operates and uses initiative to proactively seek solutions
- Can be counted on to deliver; works well under pressure; adaptable to demanding environments and resilient
- Strong organization
- Team collaboration
- Innovative solutions
- Cross-functional teamwork
- Problem-solving
- Adaptability and flexibility
- Planning and coordination
Timeline
Admissions Administrator
The Learning Connexion
04.2024 - Current
Business Lead (Transfer), Transition Project
Ministry for Primary Industries (MPI)
01.2022 - 04.2022
Team Manager Operations
Ministry for Primary Industries (MPI)
04.2020 - 11.2020
Deputy Operations Manager
Ministry for Primary Industries (MPI)
05.2019 - 02.2019
Operations Center Coordinator
MPI
05.2018 - 05.2018
Executive Coordinator
MPI
09.2010 - 05.2015
Sales Coordinator
First Data Asia Pacific
01.2009 - 05.2010
Support Officer
Department of Internal Affairs
10.2005 - 09.2008
Temp Admin Roles
Kinetic Recruitment
01.2003 - 01.2005
Support Officer
Land Transport Safety Authority
01.1997 - 01.2003
NZ Certificate - Creativity Level 4
The Learning Connexion
Toastmaster’s Competent Communicator - undefined
Terrace@12 club
Facilitation training - undefined
McCormack & Associates
PRINCE2 Project Essentials - undefined
PHIL 123: Critical Thinking - undefined
Victoria University
NZ Diploma - Creativity Level 5
The Learning Connexion
Interests
Reading, Gym, Upcycling, Crafts, Drawing, Golf