Zenden Cha
Rototuna North,Hamilton
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Café Crew
Afies/Archies Café
Hamilton
11.2022 - 12.2022
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Provided product information and resolved concerns to assist customers
- Provided efficient and courteous service to customers at all times
- Experienced with social media and communication platforms
- Experienced with kitchen by assisting head cooks and line cooks
- Responded quickly to meet customer needs and resolve problems
- Worked with co-workers to complete tasks
- Defined problems, collected data, established facts and validated conclusions.
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
- Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
Ring business
Ezaf jewellery
Hamilton
03.2022 - 11.2022
- Prepared and sold broad range of customized merchandise to individuals and commercial accounts.
- Strengthened customer retention by offering discount options.
- Updated databases with new and modified customer data.
- Answered customer inquiries regarding products, services, and store policies.
- Communicated with team members regarding tasks assigned during shift.
- Analyzed work orders to determine type and quantity of materials needed for each production batch.
- Conducted interviews with participants and recorded responses accurately.
- Examined financial statements and income statements to review company's financial performance.
- Reviewed financial information detailing assets, liabilities and capital and prepared balance sheets and profit and loss statements.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Planned and completed group projects, working smoothly with others.
Education
High School Diploma -
Rototuna high school
10.2023
Bartenders Kickstarter Course - Hospitality
Industry Training Solutions
Hamilton, NZ08.2023
Skills
- Understand mandarin and Cantonese
- Great amount of empathy and patience
- Stress management
- Problem solving
- Service Quality
- Order Management
- Food Inspection
- Food Safety Understanding
- Dining Customer Service
- Liquor, Wine, and Food Service
- Positive and Professional
- Safe Alcohol Service
- Safe Food Handling
- Tuning Guitars
- Setting up Equipment
- Improvisation
- Live Music Performances
- Customer Service
- Responsible Alcohol Service
- Maintaining a Clean Bar
- Bar Service Preparation
- Cocktail List Development
- Creative
- Director Collaboration
- Reading Scripts
- Skilled Problem Solver
- Script Memorization
- Live Performances
- Acting
Accomplishments
Acting role in a play/musical
Awards Honours
Ourselves as learners award demonstrating meta learning, engagement and managing
Affiliations
- Voluntary Gardening
- Hot Wings project - spreading awareness Of Dysgeusia by making hot wings for interviews in school
- Badminton school team for a year
- Rugby school team for a year
References
References available upon request.
Certification
- Bartenders Kickstarter Certificate
- Ourselves as Learners High School Certificate
Languages
English
Full Professional
Chinese (Mandarin)
Professional
Chinese (Cantonese)
Professional
Spanish
Elementary
Timeline
Café Crew
Afies/Archies Café
11.2022 - 12.2022
Ring business
Ezaf jewellery
03.2022 - 11.2022
High School Diploma -
Rototuna high school
Bartenders Kickstarter Course - Hospitality
Industry Training Solutions
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