ZeSen Jiang
Wellington,New Zealand
Summary
Reliable Accounting Assistant with experience in managing financial records and processing transactions. Known for strong general ledger accounting, account reconciliation and audit support. Expertise in job-related software.
Overview
13
13
years of professional experience
Work History
Account Assistant
Atura Wellington
Thorndon, Wellington
02.2024 - Current
- Assisted in the preparation of monthly and yearly closings.
- Managed accounts receivable records including invoicing, payment collection.
- Resolved billing issues with customers.
- Reviewed account balances to identify discrepancies or errors.
- Ensured accuracy of all financial documents before submission.
- Reconciled bank statements and credit card transactions on a regular basis.
- Managed daily bookkeeping functions with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.
- Checked figures and postings for correct entry and proper codes.
Duty Manager
Atura Wellington
Thorndon, Wellington
06.2023 - 02.2024
- Responded promptly to any emergency situations that arose during shifts.
- Supervised cash handling procedures, ensuring that all transactions were processed accurately.
- Prepared weekly reports detailing sales figures and staff performance metrics.
- Helped improve customer service, quality assurance and service speed by developing and implementing successful solutions.
- Created reports summarizing daily operations activities such as sales figures, cash flow management.
Duty Manager
Copthorne Orientalbay
Te Aro , Wellington
06.2022 - 05.2023
- Assisted with Finance team and Front office manager to trace back any payment or posting that has problem.
- Handle booking request from phone,email or walk in.
- Created positive work environment for employees and delivered exceptional customer service.
- Handle employee problems in absence of front office manager.
Night Manager
Naumi Hotel
Wellington, Wellington
12.2020 - 06.2022
- Monitoring security for 3 building.
- Rebranded Naomi from C.Q hotel.
- Assisted to set up Opera when the hotel was changing Charity to Opera, experienced to setup Opera and background value .
- Insure every night account its balanced.
- Plan for document storage location and schedule.
Night Auditor
Novotel
Wellington, Wellington
03.2018 - 12.2021
- Insure every night account its balance.
- Monitoring hotel security.
- Make sure night cleaning on spots.
- Parking guest car in safe and secure spot.
Checkout Supervisor
Wellington city New World supermarket
Wellington, Wellington
02.2015 - 03.2018
- Supervised counting cash drawers and making bank deposits in compliance with store opening and closing procedures.
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- monitoring Alcohol selling.
Waiter
Grand century chinese restaurant
Wellington, Wellington
03.2012 - 11.2014
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Arranged place settings with fresh tablecloths and tableware to prepare for next guests and create appealing look.
- Transported dirty tableware from dining room to dish washing area for proper cleaning.
Education
Diploma - Computing Servicing
Wellington Institute of Technology
Wellington2017
Certificate - Computing
Welling Institute of Technology
Wellington2015
Skills
- Account management
- Data management
- Financial reporting
- Payment processing
- Conflict resolution
- Attention to detail
- Guest assistance
- Decision-making
- Relationship building
- Opera Hotel Management System
Languages
Chinese (Mandarin)
Native/ Bilingual
Chinese (Cantonese)
Native/ Bilingual
Timeline
Account Assistant
Atura Wellington
02.2024 - Current
Duty Manager
Atura Wellington
06.2023 - 02.2024
Duty Manager
Copthorne Orientalbay
06.2022 - 05.2023
Night Manager
Naumi Hotel
12.2020 - 06.2022
Night Auditor
Novotel
03.2018 - 12.2021
Checkout Supervisor
Wellington city New World supermarket
02.2015 - 03.2018
Waiter
Grand century chinese restaurant
03.2012 - 11.2014
Diploma - Computing Servicing
Wellington Institute of Technology
Certificate - Computing
Welling Institute of Technology
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