Zhang Pei

be responsible for ensuring the safety and comfort of passengers on board an aircraft. You will provide exceptional customer service, handle emergency situations, and maintain a high level of professionalism and teamwork.

*Key Responsibilities:*

1. *Safety and Emergency Procedures:*

- Conduct pre-flight safety checks and demonstrations

- Ensure compliance with safety regulations and procedures

- Handle emergency situations such as evacuations, first aid, and firefighting

2. *Customer Service:*

- Greet and welcome passengers, offer food and beverages, and provide assistance as needed

- Handle passenger requests, concerns, and complaints in a professional and courteous manner

- Provide special assistance to passengers with disabilities or special needs

3. *Onboard Services:*

- Prepare and serve meals, snacks, and beverages

- Maintain cabin cleanliness and organization

- Replenish supplies and amenities as needed

4. *Teamwork and Communication:*

- Collaborate with fellow crew members to ensure efficient and smooth flight operations

- Communicate effectively with passengers, colleagues, and flight deck crew

5. *Other Responsibilities:*

- Manage and secure cabin equipment and supplies

- Participate in pre-flight briefings and debriefings

- Comply with company policies, procedures, and regulations,

• Carry out pre-flight briefing and safety check
• Responsible for customer service, security and safety
• Coordinating between flights, tech crews, caterers and airline personnel
• Trained for safety emergency procedure and first aid skills to deal with different situations which may arise onboard.
• Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
• Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
• Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.
• Improved teamwork among crew members by actively participating in debriefings and sharing constructive feedback after each flight.
• Optimized passenger experience by proactively identifying potential issues and offering solutions to enhance comfort and satisfaction.
• Led safety demonstrations before each flight, educating passengers on proper use of equipment and emergency exits.

• Manage the sourcing, negotiation and purchasing of products for different departments at Resorts wide
• Compiling and tracking financial report, tendering documents and contracts
• Expedite and scheduling delivery.

- Taught Hatha, Vinyasa, and Restorative yoga classes to students of all levels

- Developed and led workshops on yoga philosophy, pranayama, and meditation

- Managed classes of up to 30 students, ensuring a safe and inclusive environment

- Assessed student progress and provided constructive feedback

- Host/Hostess (Part time)

- Greeted and seated guests in a fast-paced, fine dining environment

- Managed reservations, waitlists, and table assignments to ensure efficient seating and minimal wait times

- Coordinated with servers, bartenders, and kitchen staff to ensure seamless service

- Developed and maintained a thorough knowledge of menu, wine list, and daily specials to answer guest questions and make recommendations

- Demonstrated exceptional customer service skills, ensuring a high level of guest satisfaction and loyalty

- Collaborated with management to implement efficient systems and processes, resulting in increased productivity and reduced wait time