Zhe (Evan) Feng
Longbay,Auckland
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experiences. Talented Branch Manager successful in managing highly effective teams with focus on account service and retention. Detail-oriented financial professional with 12 years of industry experiences. Persuasive communicator with proactive approach to resolving account and customer service issues.
Overview
12
12
years of professional experience
Work History
Sales
loventools
New Lynn, Auckland
02.2012 - 02.2015
- Delivered excellent sales and services to both internal and external customers.
- Products knowledge educated to customers and after sales support.
- Acknowledged customers about current and upcoming promotions.
- Shop maintain and ensured that all promotional materials were properly displayed in their designated areas.
- Contacted customers to provide information on exciting and new products and service offerings.
Branch Manager
Loventools
Mt Wellington, Auckland
02.2015 - 02.2016
- Sales team leader
- Customer relationship manager
- Working with team to enhance sales and reach the sales target.
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Resolved customer complaints in a timely manner and enhance customers retention.
- Staff management and on going products training to the team.
- Support marketing team to expand sales and attract new customers.
Branch Manager
Loventools
Rosedale, Auckland
02.2016 - Current
- Sales team leader
- Customer relationship manger
- Managed staff schedule attendance and daily targets
- Resolved customer complaints in a timely manner.
- Provided technical support to customers when needed.
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
Education
Bachelor of Science - Computer And Information Systems
Massey Univercity Auckland
Auckland07-2008
Skills
- Customer Service
- Sales Development
- Performance Reviews
- Account analysis expertise
- Branch Operations Management
- Sales professional
- Relationship building and management
Languages
English
Professional
Chinese (Mandarin)
Native/ Bilingual
References
Zhaoyu(Joey) Jiang Account Manger Placemakers New Lynn 0272538148 (My Colleague before)
References
Sky chen Ex-Gengeneral Manger of loventools who i report to ; 0210496793
Timeline
Branch Manager
Loventools
02.2016 - Current
Branch Manager
Loventools
02.2015 - 02.2016
Sales
loventools
02.2012 - 02.2015
Bachelor of Science - Computer And Information Systems
Massey Univercity Auckland
Similar Profiles
Distun StephenDistun Stephen
Trainee Engineer - Mechanical Design at Bharat Electronics Limited, Ministry Of DefenseTrainee Engineer - Mechanical Design at Bharat Electronics Limited, Ministry Of Defense
FERN TUITEMWONGFERN TUITEMWONG
Assistant Manager at ASB BankAssistant Manager at ASB Bank
Aaditya GuptaAaditya Gupta
Marketing Officer at Student Volunteer Army UOAMarketing Officer at Student Volunteer Army UOA