Zhen Fan
Auckland | NZ PR
Summary
- Scrum Master Certification and Experience: Proficient in Scrum methodologies, with a proven track record of facilitating Scrum events and leading agile teams to deliver high-quality software
- Responsible for managing customer onboarding, including setting permissions, configuring accounts, and providing initial support for a seamless SaaS system integration and user experience.
- Collaborative Problem Solving: Adept at working with cross-functional teams to identify, analyze, and implement solutions to complex technical challenges.
- Customer Support and Engagement: Strong background in providing top-tier customer support, with a focus on understanding and addressing user needs to enhance product satisfaction.
- Requirements Analysis: Skilled in analyzing and interpreting software requirements to ensure testing strategies are aligned with business goals and user needs.
- Continuous Integration/Continuous Deployment (CI/CD): Familiarity with CI/CD pipelines and the ability to integrate testing processes within these workflows for faster, more efficient software delivery.
- Data-Driven Decision Making: Utilizes data and analytics to drive decision-making processes, ensuring that testing efforts are focused and effective.
- Communication and Reporting: Excellent communication skills, with the ability to clearly articulate test results, findings, and recommendations to both technical and non-technical stakeholders.
- Automated Testing Framework Development: Expertise in building automation testing frameworks from the ground up, ensuring efficient and scalable testing processes.
- Comprehensive Functional Testing: Extensive experience in conducting thorough functional testing to ensure software meets specified requirements and user expectations
- Quality Assurance Leadership: Demonstrated leadership in quality assurance, guiding teams to achieve high standards of software quality and reliability.
- SQL Query Proficiency: Demonstrated ability to write and execute complex SQL queries for data retrieval, manipulation, and analysis, which is crucial for database testing and ensuring data integrity.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Test Analyst
Visa
02.2022 - Current
- Developed test plans, strategies and scope to ensure quality objectives were met.
- Created detailed automation test cases and scripts based on business requirements.
- Coordinated with multiple project teams to ensure successful integration of changes into production systems.
- Responsible for managing customer onboarding, including setting permissions, configuring accounts, and providing initial support for a seamless SaaS system integration and user experience.
- Facilitated Scrum ceremonies, such as Sprint Planning, Daily Stand-Ups, Retrospectives and Reviews.
Automation Analyst
Wellington Drive Technologies
01.2020 - 02.2022
- Analyzed current business processes to identify opportunities for automation.
- Designed and developed automated solutions using scripting languages such as Python
- Collaborated with stakeholders to define requirements for automating business processes.
- Identified areas of improvement in existing automation systems and proposed solutions.
Senior Quality Analyst
Cash Converters
05.2018 - 01.2020
- Developed and implemented quality assurance processes, procedures, and standards to ensure product quality.
- Clarified product features and functions by communicating with product owners and developers.
- Provided technical support to customers on issues related to product quality.
- Performed root cause analysis of reported defects and developed corrective action plans accordingly.
Business & Quality Assurance Analyst
Coop Money
01.2017 - 05.2018
- Drafted functional specifications documents outlining project scope, objectives and deliverables.
- Identified gaps between current state and desired future state operations.
- Designed test plans, scenarios, scripts, cases, and results matrices to validate system functionality.
- Provided technical support for customers, troubleshooting hardware and software issues.
Business & Quality Assurance Analyst
Chinese Insurance Company
08.2008 - 06.2014
Certification
- Scrum Master Scrum Org Aug 2022
- ISTQB Certified Tester Foundation Level Nov 2017
- Software Development Edens Colledge Aug 2016-Jan 2017
- Bachelor degree Northwest University Sep 2004- Jul 2008
Tools and programming language
- Automation tools: Webdriver ,Cypress & Playwright
- API tools: Postman &SoapUI
- Programming language :Python & C#
Timeline
Test Analyst
Visa
02.2022 - Current
Automation Analyst
Wellington Drive Technologies
01.2020 - 02.2022
Senior Quality Analyst
Cash Converters
05.2018 - 01.2020
Business & Quality Assurance Analyst
Coop Money
01.2017 - 05.2018
Business & Quality Assurance Analyst
Chinese Insurance Company
08.2008 - 06.2014
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