Zhenxing JIANG

• Administered and supervised internationally recognised English tests, including IELTS, OET, and PTE, with a focus on excellence in test delivery and customer service.
• Delivered exceptional support to over 92 IELTS on-computer tests in 2024, enhancing the overall test taker experience.
• Played a key role in the test centre achieving a #1 ranking in 2024 for customer service quality and test taker satisfaction.
• Proactively resolved testing issues, creating a calm and professional environment, which earned consistent positive feedback from test takers.

• Provided dedicated support to prospective Chinese students, enhancing their journey through the admissions process.
• Facilitated targeted recruitment activities, contributing to a seamless application process and fostering a positive impression of the university.
• Played a key role in improving communication efficiency, ensuring prospective students felt informed and supported throughout their decision-making process.

• Streamlined information on vineyards and wines by gathering, sorting, and optimizing data, improving content accessibility and accuracy.
• Managed a diverse range of projects, including copyediting manuscripts, articles, blogs, and marketing collateral, ensuring high-quality content aligned with the company’s image.
• Developed and implemented comprehensive editorial guidelines, fostering consistency in style, tone, and language across all social media platforms, which strengthened the company’s online presence.

• Improved student performance by integrating targeted test-specific strategies and techniques into customized lesson plans.
• Increased students’ confidence and success rates by delivering personalized coaching and actionable, constructive feedback.
• Fostered a growth mindset in students, inspiring them to embrace challenges as opportunities for development and academic progress.