ERIKA JIANG
Mt Eden
Summary
Business Professional with 8+years of experience in sales & marketing and new business development. Strong ability to develop new clients and maintain existing customers. Bilingual executive assistant fluent in Mandarin and English.
Overview
13
13
years of professional experience
Work History
Account Manger
HANDLES PLUS
04.2023 - 09.2025
- Negotiated contracts and pricing to maximize profitability while maintaining client satisfaction.
- Managed B2B client accounts within the construction company and any users, including developers, contractors, homeowners, and architects.
- Maintained long-term relationships with key accounts by providing reliable product supply, technical support, and after-sales service.
- Monitored market trends and competitor activity to identify new business opportunities, and strengthen client offerings.
- Resolved on-site product issues, and ensured compliance with industry standards and client expectations.
- Analyzed market trends and competitor activities to inform strategic decision-making and improve positioning.
Sales Representative
HANDLES PLUS
06.2020 - 03.2023
- Delivered 33.33% growth in sales compared to the previous year. Exceeded monthly and quarterly sales targets, contributing to overall team revenue growth.
- Conducted site visits and client meetings to understand project needs, and recommend appropriate products or technical solutions.
- Expanded customer base through cold calling, networking, and relationship building.
- Identified new business opportunities through market research, cold calling, and participation in industry events, or onsite.
- Leveraged CRM software to track sales activities and client interactions effectively.
Marketing Assistant
KIZCLUB
01.2018 - 06.2020
- Assisted in creating engaging content for social media platforms to drive audience engagement.
- Photographer
- Building and maintaining strong, long-lasting customer relationships.
- Advertising Writer & Proposal Personnel
- Developed and executed marketing campaigns across multiple channels to enhance brand visibility.
Marketing & Sales Support
L.seven
01.2016 - 01.2017
- Social Media Marketing and Operation
- Client communication.
- Event Planning.
Store Manager
DOMINOS PIZZA
01.2013 - 01.2015
Education
Bachelor - Marketing
WHITIREIA NEW ZEALAND
Auckland, NZ10-2019
Skills
- Client Relationship Management
- Sales Forecasting & Reporting
- Negotiation & Conflict Resolution
- Excellent Communication & Presentation Skills
- Teamwork and collaboration
- Strategic Account Planning
Languages
English
Chinese
Timeline
Account Manger
HANDLES PLUS
04.2023 - 09.2025
Sales Representative
HANDLES PLUS
06.2020 - 03.2023
Marketing Assistant
KIZCLUB
01.2018 - 06.2020
Marketing & Sales Support
L.seven
01.2016 - 01.2017
Store Manager
DOMINOS PIZZA
01.2013 - 01.2015
Bachelor - Marketing
WHITIREIA NEW ZEALAND