Zhixuan Pan
Auckland,AUK
Summary
Proven to excel in customer engagement and problem-solving, I leveraged my role at Xi'an Food Bar to enhance service quality and foster strong relationships. My expertise in critical thinking and teamwork, coupled with a flexible approach, significantly contributed to a positive and efficient work environment, demonstrating a commitment to excellence and continuous improvement.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Exam Supervisor
Macleans College
09.2024 - Current
- Conducted pre-exam briefings for students, outlining expectations and requirements for successful completion of tests.
- Liaised with faculty and administration to address any concerns or discrepancies related to exams, resolving issues promptly and professionally.
- Administered electronic exams using secure software platforms, safeguarding against potential technical glitches or unauthorized access attempts.
- Provided a focused testing environment through enforcing strict adherence to exam rules and protocols.
Cashier
Xi'an Food Bar
01.2022 - 10.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Bachelor of Science - Statistics & Information And Technology Management
University of Auckland
10.2024
High School Diploma -
Macleans College
11.2021
Skills
- Customer Service
- Problem-Solving
- Teamwork and Collaboration
- Patience and Empathy
- Flexible Schedule
- Critical Thinking
- Relationship Building
Accomplishments
- Resolved product issue through consumer testing.
Certification
- Microsoft Office Specialist (MOS) Certification
- MOS Expert
Languages
Chinese (Mandarin)
Native or Bilingual
English
Full Professional
Timeline
Exam Supervisor
Macleans College
09.2024 - Current
Cashier
Xi'an Food Bar
01.2022 - 10.2023
High School Diploma -
Macleans College
Bachelor of Science - Statistics & Information And Technology Management
University of Auckland
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