ZHIYI GUO

Led a team to manage themed rooms; designed standardized cleaning and decor processes to boost turnover efficiency. Proactively resolved daily equipment malfunctions and optimized workflow, ensuring zero complaints during peak seasons. Maintained strict hygiene standards and passed unannounced inspections smoothly.

Completed high-end room cleaning efficiently with meticulous attention to detail, ensuring full hygiene compliance. Skilled in maintaining ethnic decor and addressing guest needs promptly, earning consistent positive feedback. Collaborated effectively in peak-season teamwork to meet tight schedules.

Managed deep cleaning of a Bai-style courtyard, including specialized care for fabrics and furniture. Created regular maintenance schedules to keep the premises tidy and well-maintained. Assisted with guest reception and quickly adapted to ad-hoc cleaning requests.