Zia Delany
Nelson
Summary
I am looking for a job in retail. I've been in the hospitality industry for a while now, Im very motivated to gain more knowledge and experience in different industries and learn new things. Im good at maintaining high level customer satisfaction by smoothly resolving requests, needs and problems. Also great at communicating, very enthusiastic and reliable. I have trained in POS systems and have a great work ethic.
Overview
2
2
years of professional experience
Work History
Waitress
Armadillos Restaurant
04.2023 - Current
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Maintained clean and welcoming dining environment, ensuring positive guest experiences.
- Contributed to increased sales by promoting daily specials, entrees and desserts.
- Worked well as a team, communicated effectively with other staff to ensure complete customer satisfaction.
- Accurate Money Handling - including cashing out gaming rooms and doing payouts up to $1000.
- Handling phone calls and bookings
Trampoline Supervisor
Pro Karts
09.2022 - 12.2022
- Enhanced customer satisfaction by ensuring timely and effective trampoline maintenance and repairs.
- Making sure the trampolines were used safely by children and any other people using them.
- Always supervising children, being able to asses any injuries and provide short support while waiting for medical help.
- Communicating effectively with team members using walkie talkies, to ensure a good, safe environment.
Checkout Operator
PAK'nSAVE
02.2022 - 03.2022
- Efficiently scanning items and accurately processing payments.
- Packing trolleys.
- Provided exceptional service to customers, promptly addressing concerns and answering inquiries.
- Maintained a clean and organized checkout area.
Education
Foundations
NMIT
Nelson, NSN11.2022
Some College (No Degree) -
Waimea College
Richmond Nelson Skills
- Process Payments
- Stocking and Replenishing
- Managing functions of 30 people
- Great customer service - have had lots of feedback from customers regarding service being top notch
- Team working skills
- Menu Memorization
- Till Counting
- Punctual - never late to shifts
- Strong Communication and Interpersonal Skills - communicating with customers and staff
- Great time management
References
- George Crosbie:
Phone Number - 0272577965
- Hannah Riddell
Phone number - 0223288982
Email - Hannahriddell7@gmail.com
Timeline
Waitress
Armadillos Restaurant
04.2023 - Current
Trampoline Supervisor
Pro Karts
09.2022 - 12.2022
Checkout Operator
PAK'nSAVE
02.2022 - 03.2022
Foundations
NMIT
Some College (No Degree) -
Waimea College
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