ZIG CHARMICHAEL LOYOLA
Auckland,AUK
Summary
Where my service skills and beverage knowledge can be leverage to achieve the highest quality of service. Hospitality professional prepared for this role with comprehensive experience in high-energy environments. Proven ability to create memorable guest experiences and maintain well-organized bar area. Reliable team player and adaptable to changing needs, showcasing skills in mixology and customer interaction.
Overview
27
27
years of professional experience
Work History
Bartender
SKYCITY Entertainment Group
05.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
- Boosted beverage sales, designing and promoting range of signature cocktails.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Upheld strict regulations for safe alcohol service and food safety.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Kept bar stocked with liquors, juices and garnishes for drinks.
LEAD BARTENDER
ROYAL CARIBBEAN INTERNATIONAL INC.
03.2019 - 12.2020
- Consulted with managers to organize special events and promotions
- Developed new signature cocktails to support bar marketing brand and increase profits
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders
- Explained daily specials and beverage promotions to exceed daily sales goals
- Followed strict recipes and drink measurements to minimize product used
- Kept alcoholic beverages well-stocked and organized to meet expected demands
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine and bar supplies
SENIOR BARTENDER
ROYAL CARIBBEAN INTERNATIONAL INC.
06.2014 - 05.2016
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine and bar supplies
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands
- Developed new signature cocktails to support bar marketing brand and increase profits
- Adhered to state laws regarding alcoholic beverage services and customer regulations
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders
- Kept alcoholic beverages well-stocked and organized to meet expected demands
- Followed strict recipes and drink measurements to minimize product used
- Updated drink menu with creative cocktails, contemporary wines and craft beers
- Followed alcohol awareness procedures for preventing excessive guest intoxication
- Assisted servers with specialty drinks orders by preparing on-demand items without delay
- Crafted special drink and cocktail menu items for seasonal offerings
BAR SERVER
ROYAL CARIBBEAN INTERNATIONAL INC.
12.1999 - 05.2005
- Increased sales significantly by upselling higher-end products to customers
- Answered customers' questions, recommended items and recorded order information
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior
- Asked customers for feedback, solved problems and filled drinks throughout meal
- Collected orders and relayed them to bartenders quickly and accurately
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
- Checked guests' identification before serving alcoholic beverages
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
- Mixed both standard and specialized drink orders using liquor, bitters, sugars and fruits
- Checked over IDs to verify ages and uphold state liquor laws
BARTENDER
THE FAT WILLY'S BAR
11.1998 - 05.1999
- Developed new signature cocktails to support bar marketing brand and increase profits
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands
- Assisted servers with specialty drinks orders by preparing on-demand items without delay
- Built relationships with vendors to manage orders and negotiate costs
- Served high customer volumes during special events, nights and weekends
- Obtained cash bank and stocked service bar to prepare for operation
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals
- Followed strict recipes and drink measurements to minimize product used
- Set up glassware, liquor and other necessary supplies for special events
- Kept alcoholic beverages well-stocked and organized to meet expected demands
BARTENDER
NEW WORLD HOTEL
11.1998 - 05.1999
- Crafted special drink and cocktail menu items for seasonal offerings
- Developed new signature cocktails to support bar marketing brand and increase profits
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands
- Served high customer volumes during special events, nights and weekends
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders
- Followed strict recipes and drink measurements to minimize product used
- Set up glassware, liquor and other necessary supplies for special events
- Explained daily specials and beverage promotions to exceed daily sales goals
- Kept alcoholic beverages well-stocked and organized to meet expected demands
- Updated drink menu with creative cocktails, contemporary wines and craft beers
Education
Basic Seaman Course - Safety of Life At Sea
Albatross Foundation Academy
02.1993
HIGH SCHOOL -
CAGAYAN DE ORO CITY HIGH SCHOOL
05.1989
Skills
- Strong multitasking
- Cleanliness and hygiene
- Alcohol awareness
- Liquor, beer, and wine knowledge
- Suggestive Selling
- Creative Mixology
- Fast Learner
- Teamwork and Professionalism
- Hospitality and Guest Service
- Monitoring Alcohol Consumption
- Drink Preparation
- Responsible Serving
Languages
ENGLISH
References
- MR. PAUL LYE PH. +6421652871 paul.lye@skycity,co,nz
Hobbies and Interests
- OUTDOOR SPORTS
- MUSIC
- TRAVELLING
Personal Information
- Date of Birth: 10/22/72
- Gender: Male
- Nationality: FILIPINO
- Marital Status: MARRIED
Timeline
Bartender
SKYCITY Entertainment Group
05.2023 - Current
LEAD BARTENDER
ROYAL CARIBBEAN INTERNATIONAL INC.
03.2019 - 12.2020
SENIOR BARTENDER
ROYAL CARIBBEAN INTERNATIONAL INC.
06.2014 - 05.2016
BAR SERVER
ROYAL CARIBBEAN INTERNATIONAL INC.
12.1999 - 05.2005
BARTENDER
THE FAT WILLY'S BAR
11.1998 - 05.1999
BARTENDER
NEW WORLD HOTEL
11.1998 - 05.1999
HIGH SCHOOL -
CAGAYAN DE ORO CITY HIGH SCHOOL
Basic Seaman Course - Safety of Life At Sea
Albatross Foundation Academy