Tilomai Gatoloai

I was a temp that worked whenever I could. I spent most of my time unpacking and storing the contents in the back of the stockroom. If it got too overcrowded, I would be asked to fold items in the clothes section or refill the product cages.

• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
• Maintained an organized backroom for easy access to stock when replenishing shelves.

I was a retail assistant at the Auckland Central H&M. My main responsibility was to empty the clothing from the boxes, scan the tags, and hang the items on racks so that other H&M staff could bring the items to the front for customers.

• Interacted with customers proactively, identifying needs or offering product recommendations.
• Enhanced store appearance through regular upkeep of displays.

I worked as a cashier at the Mount Smart Stadium for this employment whenever there was a Warriors game. Despite the strain of having to work throughout rush hour and halftimes on my first shift as a cashier, I managed to maintain my composure despite the long lineups. I believe this job gave me a lot of skill sets that I will use in other roles.

• Operated POS system for quick order entry and cash drawer accuracy.
• Supported colleagues during periods of high demand or staff shortages, displaying a strong teamwork mentality.
• Followed up with customers about resolved issues to maintain high standards of customer service.

My main job was to process ticket sales and merchandise transactions during the drag race events.

• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Assisted customers with returns, refunds and resolving transaction issues.
• Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.

It was my responsibility to pick and package every item that was received, either in click-and-collect bags or boxes. For my first job, it was really demanding and fast-paced, and it taught me how to be patient and disciplined at work.

• Contributed to warehouse efficiency by collaborating with teammates on load planning, space optimization, and material handling procedures.
• Minimized product returns due to incorrect shipments by double-checking packed items against order specifications prior to dispatching parcels.
• Took on extra hours and shifts during busy periods to meet tight shipping deadlines.