ZIHAN XU
Queenstown,OTA
Summary
With a decade of experience in the hospitality industry and a passion for providing exceptional customer service, I have honed my skills as a dedicated team player. As a working holiday visa holder, I've had the opportunity to work in diverse environments, which has enriched my adaptability and communication abilities. My background in retail and sales has strengthened my interpersonal skills and enhanced my understanding of customer needs. I am committed to delivering the highest level of service, and I look forward to contributing my expertise and enthusiasm to a dynamic team.
Overview
7
7
years of professional experience
Work History
Sales Consultant
Calvin Klein
10.2023 - Current
- Used consultative sales techniques to understand customer needs and recommend relevant products and services
- Increased sales and customer satisfaction through personalized servicing
- Answered product questions with up-to-date knowledge of sales and store promotions
- Organized store merchandise racks and displays to promote and maintain visually appealing environments
Barista
Starbucks
07.2023 - 01.2024
- Deal effectively with any customer issues, concerns, or complaints and escalate if appropriate, reviewing feedback to inform improvements
- Prepare food and provide consistent customer service in a fast paced self while maintaining presentation standards
- Served as the shift leader by ensuring smooth store opening, closings and shift transitions
- Manage high volume cash and credit transactions using POS system
Team member
Nando's
05.2023 - 09.2023
- Exhibit strong communication skills by effectively collaborating with both kitchen and front-of-house staff to ensure smooth and efficient operations during peak periods
- Effectively utilize the POS system to process orders, including special requests and modifications, with keen attention to detail
- Demonstrate exceptional customer service skills by promptly and accurately taking food orders from guests and ensuring their satisfaction
- Prepare culinary items according to Nando's recipes and quality standards efficiently and accurately
Food and Beverage Management Trainee
Waldorf Astoria Shanghai on the Bund
08.2018 - 03.2019
- Designed corporate events for Fortune 500 companies and wedding receptions for individuals with 30-100 guests
- Planned Christmas banquet by collaborating with chef and developing marketing promotion plans on Dianping to drive revenue, resulting in a full-capacity night with high turnover rate
- Managed daily restaurant operations by evaluating the performance based on several operational criterion
- Assisted with new hire training and provided mentorship for interns to help them achieve career goals
Food & Beverage Coordinator
Hilton Waikoloa Village
07.2017 - 06.2018
- Coordinated large-scale year-end party, wedding ceremony, festival gatherings facing 300-1500 guests by collaborating with catering, culinary and stewarding departments to design schedules and assign responsibilities
- Managed duty roster and procurement plans based on hotel occupancy rate to improve operational efficiency
- Led daily operations of 5 restaurants by dealing with customer complaints and tracking the performance of culinary department
Education
Bachelor of Arts - The School of Hospitality Business
Michigan State University
Michigan, United States05.2017
Skills
- Customer Service & Communication
- Time Management & Efficiency
- Problem-Solving & Critical Thinking
- Multitasking Ability
- Team Player & Adaptability
- Attention to Detail
Languages
Mandarin Chinese
Native or Bilingual
English
Full Professional
Reference
Connor Wong | Store Manager, Nando's Riccarton | 021 022 13991 | Connor.Wong@nando.co.nz
Connor was my direct manager while I worked as a team member for Nando's Botany from May to September 2023.
Timeline
Sales Consultant
Calvin Klein
10.2023 - Current
Barista
Starbucks
07.2023 - 01.2024
Team member
Nando's
05.2023 - 09.2023
Food and Beverage Management Trainee
Waldorf Astoria Shanghai on the Bund
08.2018 - 03.2019
Food & Beverage Coordinator
Hilton Waikoloa Village
07.2017 - 06.2018
Bachelor of Arts - The School of Hospitality Business
Michigan State University
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