Zihui (Cathy) Zhu

Experienced in customer services in the medical field through the following:

• Greet and treat patients with respect
• Appropriate triaging
• Attention to incoming emails and respond in a quick and efficient manner
• Redirect inquiries outside of the administration role to the appropriate staff members efficiently.
• Manage appointment bookings through phone calls and emails
• Helped patients complete necessary medical forms and documentation.
• Handle patient information with strict confidentiality
• Reduce appointment scheduling errors through email reminder system as well as handing out printed appointment reminders when bookings are made in person
• Contribute to quality care by assisting patients with Mandarin - English interpreting
• Identify and assist in overcoming barriers to accessing healthcare for Maori and Pacific people

Responsible of transferring and receiving patient information from other medical practices.

Streamlined appointment scheduling for improved patient flow and reduced wait times.

Help facilitate importation communications between GP, secondary care staff and pharmacists.

Assist in administrative tasks and participate in health education programmes

Assist and participate in a research paper that focussed on identifying barriers to healthy diet and nutrition among Pacific people.

Assist in administrative work with the Heart Foundation's health and nutrition programme for pacific people