Ziming Shi
Christchurch,Cracroft
Summary
I am an experienced and self-motivated financial services professional with a proven track record of collaboration and success in achieving organisational goals. Recognised as a results-oriented team player, adept at identifying client needs and delivering effective solutions that enhance client satisfaction and retention. Committed to driving performance through strategic partnerships and innovative problem-solving, ensuring alignment with business objectives. Passionate about fostering strong relationships that contribute to long-term success in the financial sector.
Overview
22
22
years of professional experience
Work History
Business Manager
Christchurch BMW & MINI
07.2015 - Current
- Results-driven, strong time management and organisational skills.
- A strong team player with the ability to perform independently.
- Personable with a natural trust and strong rapport-building ability.
- In-depth knowledge of the financial services industry in relation to Responsible Lending Regulations, CCFA and AML requirements.
- Exceptional customer service, addressing concerns promptly and maintaining long-term client retention.
- Established strong referral networks within the community, generating leads for new business opportunities for the dealership.
Courier Contractor
Courier Post
09.2013 - 03.2015
- Provided excellent customer service during pick-ups and deliveries, fostering strong rapport with clients for repeat business opportunities.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Managed delivery route for optimal use of time and fuel.
- Top 5 performer in the fleet
Restaurant Shift Manager
Le Cafe Arts Centre
03.2004 - 01.2011
- Supervised daily operations to ensure great service delivery and customer satisfaction.
- Checked and monitored inventory levels to reorder items.
- Coached crew during daily operation, controlled production levels and tracked waste to manage costs.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Overview cash handling procedures, maintaining accurate records and minimising discrepancies in daily financial reports.
Education
Diploma in Business -Level 7 - Business Administration And Management
New Zealand College of Business
Christchurch, New Zealand09.2007
Diploma in Commerce -Level 5 - Finance
Lincoln University
Lincoln, New Zealand04.2005
Skills
- In-depth knowledge of financial services
- Customer relationship management
- Business generation
- Teamwork and collaboration
Accomplishments
- Top 2 Business Managers of the year over the last 5 years in BMW NZ Group
- Lowest document error rate in BMW NZ Group over last 8 years.
Languages
Chinese
English
Timeline
Business Manager
Christchurch BMW & MINI
07.2015 - Current
Courier Contractor
Courier Post
09.2013 - 03.2015
Restaurant Shift Manager
Le Cafe Arts Centre
03.2004 - 01.2011
Diploma in Business -Level 7 - Business Administration And Management
New Zealand College of Business
Diploma in Commerce -Level 5 - Finance
Lincoln University
Hobbies
Basketball and Soccer
Card games
Learning a new language and culture