Ziming Song
Auckland,Totara Vale
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
3
3
years of professional experience
Work History
Sales Manager
Beijing Hongyan Media Co. LTD
03.2022 - 03.2023
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives
Salesperson
Nike
11.2021 - 02.2022
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
Worker
China Railway Group Limited
05.2020 - 10.2021
- Worked fast to complete tasks and meet daily deadlines.
- Followed instructions and procedures to complete assigned tasks.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Cleaned and straightened work areas to maximize productivity and safety.
Education
Bachelor of Engineering -
University of Auckland
Auckland, NZ06-2029
High School Diploma -
UP International College
Auckland, NZ06-2025
Skills
- Sales team training
- Goals and performance
- Direct Sales
- KPI Tracking
- Bilingual in Mandarin and English
Timeline
Sales Manager
Beijing Hongyan Media Co. LTD
03.2022 - 03.2023
Salesperson
Nike
11.2021 - 02.2022
Worker
China Railway Group Limited
05.2020 - 10.2021
Bachelor of Engineering -
University of Auckland
High School Diploma -
UP International College
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