Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Certification
Languages
Timeline
Generic
Ishan Bhatt

Ishan Bhatt

Tauranga

Summary

I want to utilize my skills, abilities and knowledge to their maximum possible capacity in the research firms that would help me to grow up as well as to prove myself as a dynamic professional. I am also confident of my ability to work as a team. To work in nature's domain, this offers me a stage to use my expertise set without bounds degree and gives a chance to expert and self-awareness.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Sales Officer in Furniture Department

Harvey Norman
01.2024 - Current
  • Enhanced customer satisfaction with timely follow-ups and personalized service.
  • Responded to customer needs by answering questions and providing detailed information about Furniture.
  • Boosted sales performance by identifying and targeting high-potential leads.
  • Cultivated strong relationships, establishing trust and loyalty among clients.
  • Managed high-volume quote requests while maintaining attention to detail and accuracy in all communications with clients.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Boosted sales revenue by identifying customer needs and recommending appropriate products or services.

Checkout Supervisor

Countdown
04.2023 - 02.2024
  • Managing the workflow and training new hires on how they can best serve customers and teams of employees.
  • Helped store management with developing promotions by suggesting approaches based on sales trends and customer requests.
  • Manages cashier staff in a retail setting and ensures that day-to-day checkout operations run smoothly.
  • Checking customers' ages for restrictions on items like alcohol.
  • Monitored shop floor for suspicious customer behavior and signs of theft, following company procedures to prevent shoplifting.
  • Cross-checked financial transactions at end-of-shift, checking cash and card payments against shift transactions to detect discrepancies.
  • Stayed updated on product specifications, availability and pricing to answer cashier and customer queries.
  • Closely monitored cashier operations to tend to colleagues requiring assistance.
  • Solved complex customer complaints by providing smart solutions to maintain customer satisfaction.
  • Assigned tasks to cashiers based on priorities, decreasing customer wait times and lengthy queues.
  • Checked merchandise to confirm correct storage, display and labelling, instructing staff on corrective actions to attract customers.
  • Worked overtime shifts to maintain optimal workflow during busy periods or times of unexpected high volume.

store manager

Village shop
12.2020 - 09.2022
  • Allocating work to the staff and supervising them
  • Appointing new suppliers and negotiating with them
  • Identifying the products to be kept at the store
  • Ordering stock and conducting stock take exercise
  • Making sure that enough stock is always available
  • Hiring the new staff and training them
  • Updating stock records, attendance records, leave records, sales report, etc
  • Setting Service Standards for the store and ensuring the staff complies with it
  • Making a strategy to promote the business
  • Making plan for online promotion etc
  • Giving regular feedback to the staff
  • Preparing shift roster for the staff
  • Handle budgeting and billing
  • Responsible for maximizing sales profits and customer satisfaction
  • Taking escalations and resolving them
  • Keep updated with the changing market to add value in the business
  • Carry out appraisals as a part of development plans for the team members
  • Ensure weekly and monthly reports are prepared and sent to the director
  • Liaison with suppliers and continuously look for opportunities to get competitive prices from the suppliers As Grocery

As Grocery Assistance (Bread Department)

New world
09.2019 - 12.2020
  • Working with the SAP System
  • Produced high-volume orders to effectively meet customer demand.
  • Prepared orders to deliver excellent presentation and quality standards.
  • Identified issues, analysed information and provided solutions to problems.
  • Exceeded goals through effective prioritisation and consistent work ethic.
  • Maximised customer engagement and satisfaction by delivering excellent customer service.

Education

Graduate Diploma - Strategic Management

Waikato Institute of technology
Hamilton, Newzealand
2018

Bachelor of Science - Information Technology

Ganpat University
Ahmedabad, India
2015

Skills

  • Retail marketing
  • Point Of Sale (POS) expertise
  • Customer assistance
  • Sales Planning
  • Performance Tracking
  • Alcohol licensing laws and compliance
  • Excellent verbal communication
  • Staff mentoring
  • Upselling and cross-selling
  • Problem-solving abilities
  • Critical Thinking
  • Computer Proficiency
  • Microsoft Excel
  • Complaint resolution
  • Microsoft Outlook
  • Money handling abilities
  • Call Management
  • Follow-up skills
  • Scheduling
  • Pricing strategy

Accomplishments

    Rewarded as best customer service representative by resolved product issue and providing satisfactory service to the customers.


    Rewarded as highest sale person of month in April 2024 and May 2024 by hitting more than target value.

Additional Information

  • Date of Birth : 28th May 1995
  • Gender : Male
  • Nationality : Indian
  • Marital Status : Married

Certification

  • Routing & Switching course by Cisco Networking Academy - This course focuses on switching technologies and router operations that support small-to-medium business networks, including wireless local area networks (WLAN) and security concepts.
  • Attended Leadership courses from AMA (Ahmedabad Management Association)

Languages

English
Full Professional
Hindi
Professional Working
Gujarati
Native or Bilingual

Timeline

Sales Officer in Furniture Department

Harvey Norman
01.2024 - Current

Checkout Supervisor

Countdown
04.2023 - 02.2024

store manager

Village shop
12.2020 - 09.2022

As Grocery Assistance (Bread Department)

New world
09.2019 - 12.2020

Graduate Diploma - Strategic Management

Waikato Institute of technology

Bachelor of Science - Information Technology

Ganpat University

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Ishan Bhatt