Zinaya Glubb
Rangiora,CAN
Summary
Enthusiastic and reliable professional who takes pride in providing excellent customer service and adding value to a workplace. Skilled in anticipating customer needs, multi-tasking and teamwork.
Overview
1
1
year of professional experience
Work History
Front of House Server
Himalayas Indian Restaurant Rangiora
01.2023 - Current
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Exhibited strong multitasking abilities by simultaneously managing phone orders, dine-in customers, and take-out pickups.
- Displayed excellent interpersonal skills when interacting with diverse clientele on a daily basis.
- Skillfully balanced multiple tasks during high-volume shifts, maintaining composure under pressure.
- Processed orders and sent to kitchen employees for preparation.
- Effectively communicated dietary restrictions or special requests from customers to kitchen staff.
- Addressed customer concerns swiftly and professionally, resolving issues and ensuring repeat patronage.
- Demonstrated strong knowledge of menu offerings, confidently answering questions and making personalized suggestions to guests.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Volunteer
RSPCA Charity Shop Rangiora
12.2022 - 01.2023
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Boosted store sales by creating visually appealing and organized merchandise displays.
- Supported inventory management, ensuring accurate stock levels and timely restocking of products.
- Improved overall store appearance through regular cleaning tasks and maintenance activities.
- Greeted each customer warmly upon entry, fostering a friendly shopping experience from the start.
- Maintained open communication lines between all team members, encouraging a collaborative work atmosphere where ideas were shared freely among colleagues.
- Managed efficient cash register operations.
Education
New Zealand School Of Tourism
Christchurch07.2024
Skills
- Punctuality
- Interpersonal skills
- Conflict resolution
- Sense of urgency
- Order Management
- Professional appearance
- Order taking
- Food Running
- Beverage Preparation
- Transactions and Cash Handling
- Courteous Phone Demeanour
- Wine Service
Accomplishments
Student Leader at Rangiora Borough School in 2019
References
References available upon request.
Timeline
Front of House Server
Himalayas Indian Restaurant Rangiora
01.2023 - Current
Volunteer
RSPCA Charity Shop Rangiora
12.2022 - 01.2023
New Zealand School Of Tourism
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