Summary
Overview
Work History
Education
Skills
Job Experiences
Health
Personal Information
References
Timeline
Generic

Zinhle Andile Khoza

Wellington

Summary

Highly efficient in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Competent Crew Member ready to take on demanding workload to achieve objectives. Experienced in organizing supplies and equipment for efficient use. Team player with drive to reach organizational goals. Energetic Crew Member offering outstanding skills in customer service, food safety and inventory restocking. Well-trained in operating kitchen equipment to prepare food and complete sales. Customer-focused food service worker devoted to meeting team and customer needs.

Overview

9
9
years of professional experience

Work History

Crew Member

Renaissance Ventures
09.2023 - Current
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Ensured accurate order fulfillment with diligent attention to details while assembling meals.
  • Contributed to increased sales by upselling menu items and promoting special offers.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Assisted in reducing wait times by efficiently managing customer queues during peak hours.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.

Manager on Duty

GALITOS SUNNINGHILL
09.2019 - 09.2023
  • Improved team productivity by implementing efficient scheduling and task delegation processes.
  • Enhanced customer satisfaction through consistent monitoring of service quality and staff performance.
  • Reduced employee turnover by fostering a positive work environment and offering professional development opportunities.
  • Streamlined operations, optimizing resource allocation and prioritizing high-impact tasks.
  • Increased sales revenue by identifying growth opportunities and implementing effective marketing strategies.
  • Strengthened relationships with key clients through regular communication and proactive problemsolving.
  • Led successful cross-functional projects to drive business growth and improve operational efficiency.
  • Ensured compliance with company policies, industry regulations, and safety standards by conducting regular audits and providing necessary training to employees.

Manager

SANTIS BAR AND GRILL
03.2018 - 08.2023
  • Recruiting, training and supervising staff
  • Agreeing and managing budgets
  • Planning menus
  • Ensuring compliance with licensing, hygiene and health and safety legislation/guidelines
  • Promoting and marketing the business
  • Overseeing stock levels
  • Ordering supplies
  • Handling customer enquiries and complaints
  • Greeting and advising customers
  • Handling administration and paperwork
  • Liaising with customers, employees, suppliers, licensing authorities and sales representatives.
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Waitress

SANTIS BAR AND GRILL
04.2015 - 05.2017
  • Communicating with customers to resolve complaints or ensure satisfaction
  • Process customer bills or payments
  • Present food or beverage menus to customers
  • Take customers orders
  • Serve food or beverages
  • Provide customers with general information assistance.

Secretary

WE REGISTER COMPANIES
12.2014 - 04.2016
  • Keeping record of all general proceedings of the company
  • Filling of various documents
  • Proper maintenance of books and registers of the company
  • Arranging meetings for directors
  • Recording the minutes of the proceedings of the meetings of the directors
  • Issuing notice and agenda of the general meetings to the shareholders
  • Maintaining statutory books.

Education

High School Diploma -

Umbilo High
Johannesburg South Africa
11.2012

Skills

  • Food Running
  • Health Code Compliance
  • Menu Memorization
  • Drive-Thru Operations
  • Order Management
  • Beverage Preparation

Job Experiences

  • WE REGISTER COMPANIES, Secretary, 12/01/14, 04/01/16, Keeping record of all general proceedings of the company., Filling of various documents., Proper maintenance of books and registers of the company., Arranging meetings for directors., Recording the minutes of the proceedings of the meetings of the directors., Issuing notice and agenda of the general meetings to the share holders., Maintaining statutory books.
  • SANTIS BAR AND GRILL, Waitress, 04/01/15, 05/01/17, Communicating with customers to resolve complaints or ensure satisfaction, Process customer bills or payments., Present food or beverage menus to customers, Take customers orders, Serve food or beverages, Provide customers with general information assistance.
  • SANTIS BAR AND GRILL, Manager, 03/23/18, Present, Recruiting, training and supervising staff., Agreeing and managing budgets, Planning menus., Ensuring compliance with licensing, hygiene and health and safety legislation/guidelines., Promoting and marketing the business., Overseeing stock levels., Ordering supplies, Handling customer enquiries and complaints, Greeting and advising customers, Handling administration and paperwork., Liaising with customers, employees, suppliers, licensing authorities and authorities and sales representatives.
  • GALITOS SUNNINGHILL, 09/26/19, 09/03/23

Health

Excellent

Personal Information

  • Age: 27
  • Gender: Female

References

  • Mcdonald's Taranaki Street, 04 381 3940
  • Nester Mafika, We register companies, +27 713483606
  • Joseph Meladau, Santis Bar and Grill, +27 112340351
  • Joseph Meladau, Galitos Sunninghill, +27 112342796

Timeline

Crew Member

Renaissance Ventures
09.2023 - Current

Manager on Duty

GALITOS SUNNINGHILL
09.2019 - 09.2023

Manager

SANTIS BAR AND GRILL
03.2018 - 08.2023

Waitress

SANTIS BAR AND GRILL
04.2015 - 05.2017

Secretary

WE REGISTER COMPANIES
12.2014 - 04.2016

High School Diploma -

Umbilo High
Zinhle Andile Khoza