Zivanah Walker
Palmerston North,Kelvin Grove
Summary
Results-driven insurance professional with six year experience in the industry who provides customers with tailored solutions to meet needs. I display initiative, am a natural problem solver and would describe myself as curious and keen to develop and grow
Overview
9
9
years of professional experience
Work History
Rural Consultant
FMG INSURANCE
10.2019 - Current
- Conduct annual reviews of existing policies to update information.
- Explain coverage terms, conditions, exclusions and recommending changes where necessary.
- Identify potential risks in client businesses and recommended appropriate insurance coverage.
- Utilized CRM software to manage client relationships.
Claims Settlement Consultant
FMG INSURANCE
01.2019 - 10.2019
- Reviewed insurance and claims documents to verify required information and secure any missing data for settlements.
- Examined claims forms and other records to determine insurance coverage.
- Collaborating with clients and vendors to fast-track the claims settlement process.
- Accurate payment of final invoice and review for referral to subrogation team
Claims Lodgement Consultant
FMG INSURANCE
10.2017 - 01.2019
- Triaged inbound claims calls including answering queries on existing claims and lodging new claims for consideration
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to a claims handler
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Human Resource Administrator
Massey University
01.2016 - 10.2017
- Updated HR database with new employee information, changes in benefits, and other details.
- Managed employee data and privacy to keep employee data confidential per organizational privacy policies.
Remuneration Administrator
Massey University
12.2014 - 01.2016
- Collected, arranged, and input information into database system.
- Generated reports and supplied information to both internal departments and external stakeholders
- Reviewed and rated job descriptions to new remuneration categories
Education
New Zealand Certificate in Financial Services -
Open Polytechnic
12.2023
Bachelor of Business Studies - Human Resource Management
Massey University
Palmerston North, NZ05.2016
Skills
- Insurance Product
- Underwriter Collaboration
- Manage Renewals
- Client Needs Analysis
- Insurance Coverage Review
- Claims Procedures
- Sourcing and Compiling Information
- Strong Communication and Interpersonal Skills
- Records Preparation
Accomplishments
- Wayne Thomas Memorial Award 2022 Finalist
- Agribusiness Centre “Value’s Champion” 2021
- Farm Strong Supporter Network Representative
Timeline
Rural Consultant
FMG INSURANCE
10.2019 - Current
Claims Settlement Consultant
FMG INSURANCE
01.2019 - 10.2019
Claims Lodgement Consultant
FMG INSURANCE
10.2017 - 01.2019
Human Resource Administrator
Massey University
01.2016 - 10.2017
Remuneration Administrator
Massey University
12.2014 - 01.2016
New Zealand Certificate in Financial Services -
Open Polytechnic
Bachelor of Business Studies - Human Resource Management
Massey University
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