Open To Work
Zixuan Wen
Auckland CBD,Auckland
Work Preference
Summary
Software engineer with over 4 years of experience in full-stack development and more than 1 year in cloud support. Expertise in AWS and Terraform, utilizing various programming languages to create innovative solutions. Proven track record of optimizing performance and enhancing user satisfaction in fast-paced environments.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Cloud Support Engineer
Amazon Web Service
12.2024 - Current
- Delivered technical support for cloud services, focusing on OpenSearch, Kafka, and Amazon AI tools.
- Diagnosed and resolved customer issues with AWS products, utilizing log analysis in Linux servers and CloudWatch metrics to identify root causes.
- Facilitated application migration to cloud environments, leveraging Terraform and CloudFormation to streamline deployment processes.
- Managed case escalations, ensuring effective communication with stakeholders to maintain service quality and customer satisfaction.
- Defined and managed custom CloudWatch alarm thresholds for Kafka and OpenSearch clusters, enabling proactive detection of latency spikes and resource exhaustion to reduce incident response time.
FULL-STACK DEVELOPER
QKM Technology
Dongguan, China
08.2020 - 12.2022
- Established backend infrastructure using Express and Node.js, enabling efficient communication between frontend and the company’s robot.
- Utilized Vue.js for primary state diagram page and various utilities, customizing Google Blockly for seamless integration with programming languagess.
- Developed graphical programming web application for robot monitoring dashboard. Aligning with company’s specifications to enhance user experience.
- Streamlined processes for advanced users by providing specialized tools designed to meet company’s robotics requirements.
- Reduced learning curve for users by providing comprehensive utilities designed for programming company’s robot.
- Achieved 50% increase in speed for experienced users building robot programs.
Education
Master of Information Technology -
University of Auckland
Auckland, NZ11-2024
Bachelor of Arts (Honors) - Computer Science
Boston University
Boston, USA05-2020
Skills
- AWS troubleshooting
- Cloud AI integration
- Technical support strategies
- Performance monitoring
- Linux scripting
- Infrastructure automation
- Version control systems: Git, GitHub
- Front-end programming: HTML5, CSS3, AJAX
- JavaScript frameworks
- Scripting languages
- Database management
- AWS Solution Architect - Associate
- Effective communication
Voluntary Work
We Smile, Ltd. Volunteer Software Developer, Auckland | Jun 2024 - Present
- Designed and built a club management dashboard to support event operations, expense tracking, and payment workflows using Stripe.
- Developed responsive web and mobile interfaces with React, improving usability across devices.
- Supported application reliability by contributing to frontend architecture, API integration, and maintainable service logic.
- Helped streamline operational workflows through automation-friendly features for managing events, finances, and club administration.
REFERENCES
References on request
Certification
- AWS Solution Architect - Associate
Timeline
Cloud Support Engineer
Amazon Web Service
12.2024 - Current
FULL-STACK DEVELOPER
QKM Technology
08.2020 - 12.2022
Master of Information Technology -
University of Auckland
Bachelor of Arts (Honors) - Computer Science
Boston University