Zoë Mackenzie

Training and Supporting former refugee family while settling into new city

Support included:

School enrolment for children

Taking family to appointments, classes, supermarket, doctor, picking up prescriptions etc

General wellbeing support

Friendship

Taking them out into the community etc

Training each week and help run a school programme in primary schools for children, through use of puppets, music, and activity books to help them identify and learn to control emotions, learn how to build healthy friendships, and learn their value.

Managing staff

Managing shifts and breaks

Front of House

Running toddler sessions and overseeing park

Updating financial income report, putting data into computer each week

Ordering products

Barista

Taking bookings over phone and in store, including organising parties.

Helping new owner learn about and run the business

Key holder

Open and closed facility each shift

Handled cash and held key to safe

• Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
• Resolved guests complaints while maintaining positive customer environment.
• Performed cash handling activities and secured nightly bank deposits.
• Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
• Adhered to safe work practices, food safety regulations, and corporate guidelines.
• Developed and maintained relationships with vendors and other business partners to establish trust and build rapport.
• Other general duties including: Customer service, serving drinks, helping in kitchen (some food prep and helping with making pizzas and desserts etc), doing dishes, cleaning cinemas, putting on movies, taking orders, seating customers, answering phones and making booking, handling groups and private functions, some sole charge and closing up of restaurant and cinema, handling cash.

• Caring for baby 8 months - 11 months
• Prepared meals and snacks for children based on dietary guidelines.
• Took baby for walks
• Fed and got baby to sleep
• Organized and cleaned home after activities by picking up toys and straightening up play room.
• Built positive and nurturing environments to support child social and emotional growth.
• Supported child in play activities, meals, and snacks, and socialization.
• Established lasting, professional connections with family and child by encouraging open communication and delivering positive feedback.
• Engaged with child on age-appropriate level.

• Established welcoming atmosphere by greeting each guest warmly.
• Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
• Helped guests at tables when in need of assistance.
• Reset tables between guests by restocking low items and wiping down surfaces.
• Other general duties including:

Serving drinks, handling of money, general customer service, waiting tables, taking orders, cleaning, working the cash register, helping close up etc

Full care of two boys aged 5-6 years and 10-11 years old 9-10 hours per day , 5 days a week. Also in charge of home-schooling them, taking them to extracurricular activities such as sports, play dates, music lessons, swimming lessons, most days in the week. Also in charge or helping them with their

music practices and their daily chores each day.

Full care of pre-school aged boys aged from 0-5 years old.

Different activities with them including: painting, outside play, park, teaching them to ride bikes, mainly music, pre-school lessons, teaching numbers, letters, cooperation, values etc... giving them lunches and dinners, taking them to the toilet or changing nappies etc.

• Monitored children's activities to verify safety and wellbeing.
• Read stories, sang songs and facilitated creative play.
• Implemented daily routines and activities to stimulate and engage children.

Working with young students at high-school, mentoring, building relationship, creating safe, trusting environment where they feel free to talk about issues etc... liaising with guidance counsellor of school , working with other teachers, in class help etc...

Getting involved in school activities and sports days or camps etc.

Organising for youth motivational speakers to come in to speak

Helping students with mentoring program partnering with other local primary school.

Running youth group.

Preparing studies and activities for youth. Facilitating discussion groups. Taking youth to camps, other youth groups, festivals etc.

Liaising with other youth leaders from other churches.

Preparing and leading church music team (Singing, playing piano, organising songs and practice times with band etc)

Being a mentor and motivator to young student with learning and social disablilities 16 hours a week. Including taking her to the gym, sitting in classes with her making sure she gets her work done, encouraging good behavour in class and in school environment etc.. helping her be an example to students in the supported learning class, driving her and staying with her to her outside school activities as part of her school day.

Also sitting in classes and helping other students with their work etc, one on one help and encouragement

Helped students in the Supported Learning Centre at school

Reader-Writer for school exams

Working with young people from different cultures

Working with Refugees to Australia, taking furniture and clothes to them, helping them settle into their new homes in Australia.

Working with Homeless, giving food, shelter etc in various countries.

Working alongside and serving people in practical ways in many countries including Mexico, Uruguay, Brasil, Germany, Switzerland, Austria, Australia, Singapore

Going into prisons and speaking with the prisoners, motivational speaking/outreach

Running music groups, youth activities and camps

Working alongside youth groups in other countries

Performing Arts , including using singing, dancing, drama to connect with people, performances in schools in Australia and Uruguay, and around Europe

• Built relationships with people everywhere we went and imparted knowledge of faith using strong public speaking and one-on-one discussions.
• Built relationships with local and international mission organizations for successful partnerships.
• Volunteered in overseas locations and in various roles.
• Prepared and delivered mission-related presentations to church and community groups.
• Participated in various outreach programs.
• Facilitated worship services, encouraging participation from congregation.
• Participated in classroom teachings, meetings and events each day

Training to be an overseas mission worker, helped lead music for training base( singing), worked in cafe run by organisation

Duties included:

Learning how to make coffees, cooking food, serving customers, handling money, closing shop, cleaning, dishes, food preparation etc

Base cleaning duties every day.

Worked here on and off during being back in NZ in between work in Australia/Summer breaks etc... (2004-2009)

They hired me happily each time.

Responsibilities included:

Serving customers out front, dishes and food preparation out the back, opening and closing shop, handling money, waiting tables, cleaning, being cheerful and friendly to customers and co-workers, making coffees (working coffee machine)