Zoad Alarcon
Auckland,New Zealand
Summary
Compassionate and collaborative healthcare professional with a clinical background in physiotherapy and over seven years of experience in aged care, rehabilitation, and patient support roles across New Zealand. Completed a postgraduate qualification in Occupational Health Management, providing a strong foundation in risk assessment, compliance, and workplace health and safety principles. I bring frontline clinical insight, strong communication skills, and a growing knowledge of healthcare regulations and continuous improvement methodologies. Known for being proactive, dependable, and deeply committed to patient-centered care, I am eager to transition into a Quality and Patient Safety Lead position where I can contribute to safer, more effective healthcare environments. .
Scheduled to complete formal HSR training to further develop knowledge of workplace health and safety representative, obligations, risk identification, and staff representation.
Overview
12
12
years of professional experience
Work History
Patient Care Assistant
Northsore Hospital - Waitemata
, Auckland
02.2024 - Current
- - Administrative skills:
- - iPMS
- eClinic
- Pinga
- Clinical Portal
- IOL
- Insight reporting
Booking appointments, NP/FU/Walk-in patients.
- Strong problem-solving skills within administrative workflow.
- Strong skills in customer service and de-escalations.
- Provides teaching and support to new staff.
- Confident in responding to emergent situations.
- Can support clinics by working closely with the nursing team.
- Prepares clinic rooms by identifying requirements for specific procedures.
- Provides support in clinical emergencies.
- Clinical skills: ORL scope processing, chaperoning, bivalving.
- Foundational clinical skills: heights, weights, blood pressure, clinic preparations.
- H&S representative
- Tristel training
- Manual handling
Diversional Therapist (Lifestyle coordinator)
Freeling Holt House
Auckland, New Zealand
06.2021 - Current
- Complying with administrative activities and statistics
- Development, assembly, restructuring, updating and creation of the Activities program in the facility.
- Monitored individuals to identify and address specific care needs.
- Developed training and exercise programs to meet individual requirements and team play strategies.
- Delivered exceptional customer service to promote program engagement.
- Built and established lasting relationships using encouragement and personal support.
- Educated local community residents about available health and wellness resources.
- Explained and demonstrated fitness and conditioning techniques and movements.
- Conducted needs assessments and surveys to determine interest in wellness and fitness programs, events and services.
- Launched wellness plans to reduce stress, boost morale and increase productivity.
- Prepared and implemented budgets and strategic, operational, purchasing and maintenance plans.
- Selected and supervised event hosts and health, fitness and wellness practitioners.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maximized passenger satisfaction by maintaining vehicles in safe and clean operating condition.
- Identified needs of customers promptly and efficiently.
Physiotherapist Assistant
Freeling Holt House
Auckland, New Zealand
06.2021 - Current
- Administered simple range of motion exercises.
- Studied treatment plans and adjusted exercises periodically to maximize benefits.
- Recorded detailed prognosis, treatment, responses and progress notes in patient charts.
- Contributed to patient care plan development and monitoring in outpatient setting.
- Helped patient accomplish treatment plan and accept therapeutic devices by administering manual exercises.
- Participated in marketing and community presentations and projects, promoting success of facility.
- Worked with physical therapist and other disciplines to provide adaptive equipment for improving patient function.
- Evaluated program participants to determine effectiveness of program plan.
- Attended client care conferences to provide information to other team members.
- Collaborated with PT to assist in assessment and modifications to plan of care.
- Noted treatment trends and monitored physical therapy services rendered, achieving production objectives.
- Liaised with physical therapist to deliver appropriate therapy according to care plan.
- Treated patients to relieve pain, develop or restore function and maintain maximum performance.
- Described therapeutic regimens to promote wellness and health maintenance.
- Observed signs and symptoms to report changes in patient condition.
- Observed and reported patient reaction to treatment or changes in condition, facilitating appropriate follow-up.
- Answered patient questions promptly through email, phone and in person.
- Checked calendars and scheduled patient appointments to minimize wait times.
Health Care Assistant
Freeling Holt House
Auckland, New Zealand
09.2016 - 03.2021
- Company Overview: Freeling Holt House is a 32-bed facility on Auckland's North Shore. It is certified by the Ministry of Health to provide residential disability, rest home and private hospital-level care.
- Assisting with personal care: bathing and grooming, feeding, dressing, toileting, and exercise
- Health monitoring: following a care plan and recording and reporting any differences
- Mobility assistance: helping with getting in and out of a wheelchair, car or shower
- Personal supervision: providing companionship, general supervision and appointment reminders
- Emotional support: being a supporter in all matters personal, health-related and emotional
- Elderly care: orienting someone with Alzheimer's disease/ dementia
- Family liaison: relaying information about a patient from a doctor to family members
- Back-up care or respite services: relieving other caregivers when required
- Home organisation: help with organising and packing
- Freeling Holt House is a 32-bed facility on Auckland's North Shore. It is certified by the Ministry of Health to provide residential disability, rest home and private hospital-level care.
Health Care Assistant
Healthcare Staff
Auckland, New Zealand
03.2017 - 12.2020
- Company Overview: HCS provides staff for elder and geriatric care, rest homes, dementia and Alzheimers care, respite care and hospice care. Its team has extensive experience and is made up of a range of experienced, knowledgeable and highly-sought after staff who add genuine value to their client facilities, residents and in-care patients.
- Assisting with personal care: bathing and grooming, feeding, dressing, toileting, and exercise
- Health monitoring: following a care plan and recording and reporting any differences
- Mobility assistance: helping with getting in and out of a wheelchair, car or shower
- Personal supervision: providing companionship, general supervision and appointment reminders
- Emotional support: being a supporter in all matters personal, health-related and emotional
- Elderly care: orienting someone with Alzheimer's disease/ dementia
- Family liaison: relaying information about a patient from a doctor to family members
- Back-up care (or respite) services: relieving other caregivers when required
- Home organisation: help with organising and packing
- HCS provides staff for elder and geriatric care, rest homes, dementia and Alzheimers care, respite care and hospice care. Its team has extensive experience and is made up of a range of experienced, knowledgeable and highly-sought after staff who add genuine value to their client facilities, residents and in-care patients.
Physiotherapist
Gym Ultra Wellness Center
Colombia
04.2014 - 08.2015
- Complying with administrative activities and statistics
- Participating in assembly projects of the Physiotherapy consulting unit
- Managing virtual blogs on physiotherapy topics on the official website and social networks
- Medically evaluating new and control users (folds, mobilisations, anthropometric measures)
- Evaluating individual exercise programmes
- Providing excellent customer service at all times
- Completing field work and postural hygiene
- Providing primary care for injured users
- Initiated appropriate intervention programs for patients suffering from accidents, illnesses and injuries.
- Evaluated and assessed patients to establish measurable goals and promote restoration of functional abilities.
- Identified and properly documented patient goals, evaluated progress and planned reevaluation.
- Maintained organized documentation and patient files.
- Rendered highest quality of care when interacting with patients and families.
- Assisted patients with physical movements to help restore function and lessen pain and disability.
- Prescribed and demonstrated in-home exercises and therapies to help patients improve progress and physical health.
- Treated conditions to aid developmental, neurological and orthopedic disorders.
- Assessed patient to develop treatment plan with measurable goals and time frames.
- Designed treatment program to achieve established goals.
- Reviewed physician referrals and patient medical records to formulate accurate diagnosis and best course of treatment.
- Created individualized home exercise programs for outpatient therapy clients to improve health and wellness.
- Facilitated ADLs and assisted patients with functional mobility to increase comfort and quality of life.
- Collaborated with practitioners by recording and sharing physical therapy outcomes and recommending modifications to treatment plans.
Physiotherapist
Rest Home Paz y Armonia
Colombia
01.2013 - 03.2015
- Participating in assembly projects of Physiotherapy consulting unit
- Complying with administrative activities and statistics
- Promoting cognitive functions and physical maintenance in the elderly
- Developing multi-sensory activities with emphasis on the activation and maintenance of the senses
- Conducting fine and gross motor activities
- Supporting the volunteers in the day to day activities
- Physically evaluating the elderly and promoting their quality of life
- Carrying out a maintenance and fitness programme, based on stretching and strengthening
- Developing recreational and recreational activities
Physiotherapist
CEFRA S.A
Colombia
07.2013 - 03.2014
- Company Overview: Fracture Centre in Colombia, which operates in the Ambulatory Health Care Services industry.
- Complying with administrative activities
- Conducting physical and neurology assessments
- Identifying neurological, physical and individual needs of patients
- Realising rehabilitation plans and adapting neurological protocols to individual needs
- Creating maintenance plans for patients with orthopedic, sports, neurological and traumatology injuries
- Rehabilitating patients with orthopedic, sports, neurological and traumatology injuries
- Completing field work and postural hygiene
- Providing primary care for injured users
- Initiated appropriate intervention programs for patients suffering from accidents, illnesses and injuries.
- Evaluated and assessed patients to establish measurable goals and promote restoration of functional abilities.
- Identified and properly documented patient goals, evaluated progress and planned reevaluation.
- Maintained organized documentation and patient files.
- Rendered highest quality of care when interacting with patients and families.
- Assisted patients with physical movements to help restore function and lessen pain and disability.
- Prescribed and demonstrated in-home exercises and therapies to help patients improve progress and physical health.
- Treated conditions to aid developmental, neurological and orthopedic disorders.
- Assessed patient to develop treatment plan with measurable goals and time frames.
- Designed treatment program to achieve established goals.
- Reviewed physician referrals and patient medical records to formulate accurate diagnosis and best course of treatment.
- Created individualized home exercise programs for outpatient therapy clients to improve health and wellness.
- Facilitated ADLs and assisted patients with functional mobility to increase comfort and quality of life.
- Collaborated with practitioners by recording and sharing physical therapy outcomes and recommending modifications to treatment plans.
- Fracture Centre in Colombia, which operates in the Ambulatory Health Care Services industry.
Integral Physical Rehabilitation and Physio
Cenfimax
Colombia
01.2013 - 05.2013
- Company Overview: Physical rehabilitation Clinic in Colombia.
- Physical and neurological assessment of home patients
- Rehabilitating users with different pathologies, neurological, osteomuscular, respiratory and amputees
- Providing physical maintenance for users of all ages and different pathologies
- Developing and implementing home treatment plans to improve physical and motor skills
- Developing physical and psychomotor evaluation
- Promoting cognitive functions and physical maintenance in the elderly
- Completing field work and postural hygiene
- Providing primary care for injured users
- Initiated appropriate intervention programs for patients suffering from accidents, illnesses and injuries.
- Evaluated and assessed patients to establish measurable goals and promote restoration of functional abilities.
- Identified and properly documented patient goals, evaluated progress and planned reevaluation.
- Maintained organized documentation and patient files.
- Rendered highest quality of care when interacting with patients and families.
- Assisted patients with physical movements to help restore function and lessen pain and disability.
- Prescribed and demonstrated in-home exercises and therapies to help patients improve progress and physical health.
- Treated conditions to aid developmental, neurological and orthopedic disorders.
- Assessed patient to develop treatment plan with measurable goals and time frames.
- Designed treatment program to achieve established goals.
- Reviewed physician referrals and patient medical records to formulate accurate diagnosis and best course of treatment.
- Created individualized home exercise programs for outpatient therapy clients to improve health and wellness.
- Facilitated ADLs and assisted patients with functional mobility to increase comfort and quality of life.
- Collaborated with practitioners by recording and sharing physical therapy outcomes and recommending modifications to treatment plans.
- Physical rehabilitation Clinic in Colombia.
Education
Postgraduate Occupational Health Manager - Health Administration
Fundación Universitaria Maria Cano
Colombia12.2018
Physiotherapist -
Maria Cano University
Colombia12.2012
Dementias Certificate -
L4 Careerforce
New Zealand12.2019
Diversional Therapist - Activities Coordinator -
Careerforce
New Zealand12-2024
Occupational Health Course -
Maria Cano University
Colombia12.2012
NZQA Physiotherapist Level 7 - Health Education
NZQA
New Zealand12.2017
First Aid Level 1 -
New Zealand12.2019
Education Session on Delirium -
New Zealand12.2018
Skills
- Innovation and creativity
- Room Preparation
- Behavioral management
- Goal setting
- Organizational standards
- Vital signs monitoring
- Written and verbal communication
- Proficient IPM, eClinical
- Risk management
- Mobility assistance aptitude
- Health monitoring
- Clinical support
- Emergency response
- Appointment scheduling
- Customer service
- Team collaboration
- Conflict resolution
- Patient documentation
- Mobility assistance
- Training new staff
- Multitasking
- Room Preparation
- Vital signs documentation
- Scheduling
- Verbal and written communication
- Nursing assistance
- Organizational skills
- Organizational skills
- Computer skills
- Microsoft Office
- Multitasking and prioritization
- Communication
- Intercultural competence
- Verbal and Written Communication
- Interpersonal
- Friendly, Positive Attitude
- Collaborative Team Player
- Willingness to Learn
- Team Leadership
- Geriatrics Experience
- Clinical Team Collaboration
- Patient Evaluations
- Needs Determination
- Physical Assessment
- Handling Pressure
- Time Management
- Problem-Solving
- Decision Making
- Planning & Organizing
- Honesty, Integrity and Loyalty
- Monitoring Progress
- Physical Fitness
- Activities of Daily Living ADL Support
- Caregiver Relations
References
Available on request.
Languages
English
Professional
Spanish
Full Professional
Timeline
Patient Care Assistant
Northsore Hospital - Waitemata
02.2024 - Current
Diversional Therapist (Lifestyle coordinator)
Freeling Holt House
06.2021 - Current
Physiotherapist Assistant
Freeling Holt House
06.2021 - Current
Health Care Assistant
Healthcare Staff
03.2017 - 12.2020
Health Care Assistant
Freeling Holt House
09.2016 - 03.2021
Physiotherapist
Gym Ultra Wellness Center
04.2014 - 08.2015
Physiotherapist
CEFRA S.A
07.2013 - 03.2014
Physiotherapist
Rest Home Paz y Armonia
01.2013 - 03.2015
Integral Physical Rehabilitation and Physio
Cenfimax
01.2013 - 05.2013
Postgraduate Occupational Health Manager - Health Administration
Fundación Universitaria Maria Cano
Physiotherapist -
Maria Cano University
Dementias Certificate -
L4 Careerforce
Diversional Therapist - Activities Coordinator -
Careerforce
Occupational Health Course -
Maria Cano University
NZQA Physiotherapist Level 7 - Health Education
NZQA
First Aid Level 1 -
Education Session on Delirium -
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