Zoe Byrne
Summary
I am a highly motivated and results-driven worker who strives to execute all tasks to a high standard. I like to maintain a chill but organised and hardworking workplace environment. After years of progressing in hospitality, retail and admin roles, I am ready for a new challenge where i will gain valuable and irreplaceable life skills. I am an enthusiastic learner who is always working efficiently and with a close attention to detail. I am looking to expand my skills through a Bachelor of Health Sciences (Physiotherapy) Degree and build a meaningful career in a field I am passionate about.
Overview
4
4
years of professional experience
Work History
Medical Receptionist
Manly Medical Centre
01.2024 - Current
- Processing Southern Cross insurance claims on behalf of patients and reconciling these accounts /Payments for Manly Medical Centre.
- Completing Manly medical Centre Banking procedures daily for the practise.
- Managed patient scheduling and appointments efficiently, optimizing clinic workflow.
- Maintained accurate patient records using electronic health record systems.
- Coordinated communication between medical staff and patients to enhance service delivery.
- Trained new reception staff on office procedures and software applications.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanour.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Managed patient scheduling and appointment confirmations to enhance clinic efficiency.
- Prepared and processed patient referrals and transfer requests.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
Storeroom Manager
North Beach Silverdale
07.2023 - Current
- Processed all incoming stock and invoices in a timely manner.
- Maintained a neat and organized working environment for both myself and team members.
- Efficiently and accurately processed all incoming goods within a timeframe.
- Communicate with suppliers regarding invoice discrepancies and faulty goods to ensure invoices are correct and ready to pay.
- Train staff members in other storeroom duties to help the progression of team members in storeroom roles.
- Censor-tagged merchandise to help deter theft and maximize sales of merchandise.
- Ensure stock levels are accurate at all times and knowing how to fix any stock problems as they arise.
- Enter in stock using invoices through the Ontempo Retail system.
Online and Returns Manager
North Beach Silverdale
08.2021 - 05.2023
- Exceeded company KPI's by efficiently picking, packing and dispatching online orders for customers.
- Maintained high stats during sales and busy periods such as christmas to ensure a steady flow throughout the year and a quick turn around of orders.
- Communicated with both customers and suppliers when any faulty products are returned and need replacing, crediting or repairing. Ensuring that the process is completed in a timely manner to benefit the customer.
- Cash handling weekly whilst depositing money for the company and performing North Beach banking procedures.
- Resolved customer inquiries and complaints requiring management-level escalation.
Education
High School Diploma -
Whangaparaoa College
Auckland, NZ11-2021
Skills
- Inventory Management
- Quality Control
- Data Entry
- Proficient Computing skills
- Staff Management
- Critical Thinking
- Meticulous eye for detail
- Customer Service
- Time management
- Cash handling
- Issue Resolution
- Verbal and Written Communication
- Decision making and Problem Solving skills
ADDITIONAL EXPERIENCE
- Prior to leaving High school in 2021, I gained valuable customer service, cash handling and organisational skills from part-time jobs in the Hospitality sector. I waitressed at two extremely busy local restaurants between the years 2018-2021.
- I have also gained very important leadership and teamwork skills from volunteering as a Kids camp leader at Peter Snell youth village, every school holidays for 3 years up until 2020.
- After graduating in 2021, I worked fulltime and self-funded a Solo 3 month Backpacking trip around Europe where I gained valuable Life experience and immersed myself in other Cultures around Europe.
Timeline
Medical Receptionist
Manly Medical Centre
01.2024 - Current
Storeroom Manager
North Beach Silverdale
07.2023 - Current
Online and Returns Manager
North Beach Silverdale
08.2021 - 05.2023
High School Diploma -
Whangaparaoa College