ZOE COOK-MORRISON

I moved home from Australia in December 2019 to be closer to friends and family and to start my own business. After training in beauty and eyelash extensions I opened a small salon. I managed the entire start-up of my business, creating the website, social media accounts, booking system and logo during the Covid-19 Pandemic.

Although this was not the right industry for me long term, the skills and experience I gained through starting and running my own business have been invaluable.

I am really excited to utilize these skills in the next chapter of my career.

After leaving my position as a Personal Loan Consultant to return to the construction industry, I started my role as a contracts administrator for the Usher Group, a painting and maintenance company with some of the largest painting contracts for commercial buildings in Australia. This was a fast paced and busy role where I was in charge of reviewing and updating existing contracts, monitoring and updating all of our project plan and completion spreadsheets, making sure we are tracking on time and have all the necessary documentation throughout all stages of the project. I was also in charge of looking after all variations and work orders. This included marking up and pricing up variations on Bluebeam and sending variations onto our clients for approval. I also looked after two project managers calendars, booking appointments with contractors and clients. Other duties included booking travel and accommodation for senior staff, being the first point of contact over email and phone for our clients, minute taking in the office and onsite meetings with clients, making up safety folders for every job and making sure they had all the correct safety documentation onsite. This was alongside any other administrative tasks that were handed to me.

As a financial sales consultant at Rapid Securities, I was responsible for converting warm sales leads into settled loans as well as consistently managing a lead pipeline to capitalize on sales opportunities. This included sourcing customer information, performing suitability assessments, submitting loan applications for credit approval and adhering to all legislative and regulatory requirements set by the New Zealand Government and Commerce Commission. I was also in charge of managing around 400 accounts at a time, making sure repayments were made on time and following up with clients who had defaulted on their repayments, discussing and setting up payment arrangements to get them back on track and following debt collection protocols to recover unpaid debt.

I secured my position at Hills Connection Solutions as a Technical Support Co-ordinator. In this role my main duties included but are not limited to planning the technicians' calendars to go out and install NBN Satellites and Fixed Wireless connections and supporting the Technicians in their day to day tasks. A large part of my role was also looking for technicians in certain areas where jobs had been dropped by other technicians and organising for the jobs to be completed that day. I tracked all the jobs progress throughout the day making sure they have been started within the correct timeslots and entering all relevant data into the end of day reports. I also liaised between customers and contractors, looked over paperwork to ensure it was complete and accurate.

I was in charge of all end of day reports and sending them through to management and I was also in charge of training all new staff.

The systems and programmes I use to complete my daily tasks are Excel, Office, Word, Google Maps, GPS tracking and Hills specific programmes.

I really enjoyed my time in this fast paced, busy role. unfortunately after losing a large contract my whole team was made redundant.

In February 2015 I was successful in securing a position at Metro Glasstech as a Glazing Coordinator. My Duties included Coordinating all onsite works between Glaziers, contractors, customers and the factory. My other duties included entering glass sizes into the system, ordering hardware and equipment, being the first point of contact for all customers and working closely with them from the start of the project to the end. I was also in charge of following up with the factory to make sure the glass was made on time and to a high standard. I was responsible for the invoicing of spreadsheets and to make sure we were making our targets monthly as well as being in charge of all the glazier's calendars. This was a high pressure position where I had to be extremely organised and I thoroughly enjoyed the challenge. After 15 months with Metro Glass I decided I was going to travel Asia and move to Australia.

Before Metro Glass Tech I was a Contract/Construction Administrator for Fletcher EQR where I supported the Project Managers and Contract Supervisors with their day to day administrative tasks in the office while they were on site. My duties included but were not limited to booking all meetings between contractors, homeowners and supervisors onsite or in the office. Managing their calendars and daily appointments, completing paperwork, uploading it to the system or filing it away and preparing all documentation they would need for the day. Prior to securing the Contract Admin role I was working for Fletcher EQR as a QS Administrator. I was in this role for 3 months. My duties included checking all financial documents were correct and uploaded to the system ready to be handed back to EQC when the project finished in April 2015. They also included completing Final Account Agreements and getting them ready for the Quantity Surveyors to sign. I thoroughly enjoyed my time at Fletcher EQR but as the residential rebuild came to an end, it was time to move on and further my career within a different company.

After working at my parents Café throughout and after high school my first full time position was working for Puraz Health Ltd as a Customer Service Representative/ Office Assistant. My main tasks and responsibilities were dealing with customers through answering inbound calls and face to face, recording customer details and product orders into the computer system, processing payments for electronic purchases, marketing and up selling Puraz products, managing general inquiries and customer complaints, Dispatching the Puraz products.

I was successful in this position for more than three years and a valued member of the team