Zoe Daniel
Armagh
Summary
Hardworking Patient Care Assistant. Expertise includes administration and programme management.
Empathetic individual with impeccable customer service and interpersonal skills. Works well under pressure with savvy time management and prioritisation. Demonstrates strong resilience and active listening. I have worked with animals most of my life and have a strong passion for a career involving them.
Overview
4
4
years of professional experience
Work History
Administrator
Derry Transport
11.2024 - 09.2025
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
Farm Animal Worker
Ian Lester
11.2021 - 08.2023
- Participated in the training of farm animals for handling and transportation, minimising stress and injury.
- Collaborated with farm management to evaluate and improve animal production systems for increased efficiency and profitability.
- Conducted inventory checks on farm supplies, ordering replacements and managing stock levels efficiently.
- Performed routine maintenance on farm structures and equipment, ensuring operational functionality and safety standards.
- Assisted in the birthing process of farm animals, providing care to newborns and ensuring their well-being.
- Administered vaccinations and medications to farm animals as prescribed by veterinarians to maintain health standards.
- Maintained detailed records of animal breeding, health treatments, and feed schedules to uphold farm management practices.
Care Assistant
Ann’s home care
09.2023 - I currently work here
- Actively listened to patients' complaints and feedback, actioning improvements to continuously elevate quality of care.
- Monitored patient progress, identifying and proactively addressing obstacles hindering recovery.
- Documented care plans, hospital actions and patient activities in line with best practices.
- Built strong, trusting relationships with patients by providing continuous support and delivering best possible care.
- Reduced patient anxiety by clearly and calmly explaining clinical processes and procedures.
- Responded promptly to emergencies, applying first aid and alerting medical staff.
- Managed challenging behaviour sensitively, adopting a person-centred approach.
- Documented care provided, ensuring accurate and up-to-date records were kept.
Education
Level 2 - Agriculture
Greenmount
Antrim, AntrimGCSEs -
Markethill high school
Armagh, ArmaghSkills
- Clinical documentation
- Community engagement
- Empathetic communication
- Use of computer and software
- Record keeping
- Active listening
- Confidentiality understanding
- Insurance practices
- Documentation
- Patient safety training
- Safeguarding knowledge
- Cultural sensitivity
- Manual labour
- Environmental responsibility
- Exceptional communicator
- Hands-On initiative
- Time management
- Attention to detail
- Recordkeeping and file management
- Office administration
- Administrative support
- Decision-making
- Team building and leadership
- Data confidentiality
- Document management
- Work Planning and Prioritization
- Conflict resolution
Timeline
Administrator
Derry Transport
11.2024 - 09.2025
Care Assistant
Ann’s home care
09.2023 - I currently work here
Farm Animal Worker
Ian Lester
11.2021 - 08.2023
Level 2 - Agriculture
Greenmount
GCSEs -
Markethill high school
Similar Profiles
Diane BrollyDiane Brolly
Customer Service Advisor at ModSquad Derry, Derry City and StrabaneCustomer Service Advisor at ModSquad Derry, Derry City and Strabane
Rylie LambRylie Lamb
Assistant Coach at Derry DemonsAssistant Coach at Derry Demons
Sarah MikeskaSarah Mikeska
Family and Consumer Sciences Teacher at Derry Area High SchoolFamily and Consumer Sciences Teacher at Derry Area High School
Orla McCannOrla McCann
Office assistant at MM Freight Ltd LurganOffice assistant at MM Freight Ltd Lurgan
Aisling CampbellAisling Campbell
Recruitment Administrator at ICRIRRecruitment Administrator at ICRIR