Summary
Overview
Work History
Education
Skills
Personal Information
Affiliations
Accomplishments
Personal Interests
References
Timeline
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Zoe Eckhoff

Dunedin,New Zealand

Summary

I am currently looking for part-time or casual employment, as well as cover shifts and extra shifts when I am available. I am an energetic professional, bringing a positive attitude to every workspace I am in, and completing tasks to the best of my ability. I will work hard to learn new skills and give anything a go. My experience at KILT Clothing Ltd in particular not only gave me a wealth of experience in providing personalised customer experiences within the fashion industry through active communication and attentive listening, but also allowed me to develop skills in managing a store independently from opening to closing.

Overview

2
2
years of professional experience

Work History

Boutique Stylist

KILT Clothing Ltd
Centre City, Dunedin
11.2023 - 11.2024
  • Company Overview: KILT Clothing Ltd provides New Zealand-made women's fashion and clothing.
  • Performed daily opening and closing procedures for the store including setting up displays, cleaning shelves and counting money.
  • Built customer loyalty by engaging with and identifying product needs of customers.
  • Processed returns and exchanges according to company policies while maintaining positive customer relations.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Assisted customers in finding or selecting items.
  • Maintained current store, product, and promotional knowledge to drive consistent sales.
  • Checked shipment pack slips to confirm quantities and correct merchandise in delivery.
  • Initiated friendly conversation with customers to determine level of assistance required.
  • Create an overall personal experience for customers by engaging in active conversations and finding the best garments to suit their needs.

Front of House Employee

The Jitsu
Dunedin, New Zealand
06.2023 - 07.2024
  • Company Overview: The Jitsu is a family restaurant that serves Japanese cuisine.
  • Addressed complaints to kitchen staff and served replacement items.
  • Performed opening and closing duties such as restocking supplies, and cleaning floors.
  • Filled condiments and napkin containers during slack periods.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Maintained cleanliness of work area throughout shift by wiping down surfaces, and emptying garbage cans.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.

Kitchen and Front of House Staff Employee

Thai Hanoi
Dunedin, New Zealand
06.2022 - 11.2022
  • Company Overview: Thai Hanoi is a family restaurant serving Thai and Vietnamese cuisine
  • Checked on customers regularly to ensure satisfaction with meals and services.
  • Operated cash registers accurately and efficiently during peak hours of business.
  • Answered questions regarding menu items, dietary requirements and other restaurant information.
  • Assisted in training new hospitality workers on proper procedures for providing quality customer service.
  • Handled multiple tasks simultaneously while maintaining focus on customer satisfaction.
  • Communicated orders to kitchen staff in an accurate and timely fashion.

Education

NCEA Level 3 -

Columba College
Dunedin, New Zealand
12.2023

NCEA Level 2 -

Columba College
Dunedin, New Zealand
12.2022

NCEA Level 1 -

Columba College
Dunedin, New Zealand
12-2021

Bachelor of Arts And Science - Ecology, Media And Communication Studies

University of Otago
Dunedin, NZ

Skills

  • Customer service
  • Seating arrangements
  • Multitasking and organization
  • Punctuality and reliability
  • Professional appearance
  • Cash handling proficiency
  • Waitstaff etiquette
  • Time management
  • Reservation management
  • Team collaboration
  • Food safety knowledge
  • Conflict resolution
  • Strong work ethic
  • Positive demeanor
  • Health and safety
  • Attention to detail
  • Problem-solving
  • New staff training
  • Phone etiquette
  • Point of sale systems
  • Clear communication
  • Up-selling strategies
  • Basic math
  • Outfit composition and styling techniques
  • Basic colour theory
  • Proficient at drumming
  • Basic guitar knowledge and playing ability

Personal Information

Date of Birth: 10 / 04 / 2006

Affiliations

  • Sheila Winn, Shakespeare Festival (2022, Columba College) - I performed a main role as Hamlet from the play, 'Hamlet' by William Shakespeare.
  • Rockquest / Rockquest Regionals (2023, Columba College) - I participated in Rockquest 2023 as the drummer for a band Eris where we performed an original song. We passed through to the regional event in which we performed two original songs.
  • Theatre Fest / Theatre Fest Regionals (2023, John McGlashan College) - I entered a script that I directed to an audience. I recruited two actors to perform the roles as well as two stage-hand members to aid in set, lighting and sound logistics. This performance made it through to the regional competition. While it didn't make it further, the script was one of three to be highly commended at a national level, and a poster I designed for the script received a second place award.
  • Sheila Winn, Shakespeare Festival (2023, Columba College) - I performed a main role in 'Much Ado About Nothing' by William Shakespeare as well as being a director.
  • Mamma Mia Musical (2023, Columba College) - I performed as an ensemble member in my high school musical, singing and dancing on stage.
  • Amped Music Project (2023, Columba College) - With my high school band, Eris, we participated in this project where we learnt a variety of technical skills surrounding sound design in the music industry and then performed a 20 minute set to a paid crowd.
  • Peer Support (2023, Columba College) - I tutored two younger students at Columba College in English and Science subjects through weekly sessions.
  • Formal Committee (2022-2023, Columba College) - I worked hard in this committee for the two years I was a part of it in high school to organise and deliver a successful, enjoyable formal event for students at Columba College.
  • SADD Committee (2022-2023, Columba College) - SADD (Students Against Dangerous Driving) is a NZ-wide peer education programme that aims to educate young people and reduce harm on our roads through creative ideas and activities in our local schools. I actively engaged in this committee, organising events across the school to contribute to the cause.
  • Arts Committee (2023, Columba College) - I was a part of my schools Arts Committee where we would organise any arts related events around the school and introduce new methods for further student engagement in the arts.
  • Shot Glass Shorts (2024, University of Otago) - I performed a main role in a competing play titled "It's Always Raining in Dunedin".
  • Next In Line: 3 (2024, University of Otago) - The band that I am currently in, Ammonita, performed a 20 minute set at this band competition directed by Velvet Label that took place at Ubar, Dunedin.
  • Radio One 91FM Volunteer (2024, University of Otago) - I begun volunteering with Radio 1, a student-led alternative radio show, where I gained some training experience in navigating a complex electronic system that actively directs what is being broadcast.

Accomplishments

  • S.O.A.R Award (2018) - I received this award from Mount Aspiring College, S.O.A.R is an acronym for: Self, Others, Attitude and Respect. I received this for showing these values prominently throughout the school year.
  • Logic Studio Prize for Excellence in Digital Technology (2022)
  • Arts Blue Awards (2023) - I received an Arts Blue award from both my own high school, Columba College, as well as from John McGlashan College for my many contributions to the drama space at both schools independently.
  • Drama Award (2023) - John McGlashan College awarded me a trophy for my contributions to drama. My name is the only female name engraved on the cup as of present.
  • Drama Award (2023) - Columba College awarded me multiple certificates, including two trophies, for my contribution to the arts. One was a shield for my overall strong contribution to drama, the other was a trophy for best musical composition as a collective award for my band, Eris.
  • New Frontiers Scholarship (2023, University of Otago) - For excellence endorsement in levels 1 and 2, with merit endorsement in level 3 of NCEA.

Personal Interests

  • Ecology
  • Media and Communications
  • Playwriting
  • Digital Art / Design
  • Fashion
  • Music History
  • Performance
  • Drums and Guitar
  • Photography
  • Poetry / Songwriting
  • Scientific Report Writing
  • Evolutionary History

References

Rhea Brisbane - ph: 021 240 8257, email: rheabrisbane@gmail.com - Manager from KILT Clothing Ltd.

Timeline

Boutique Stylist

KILT Clothing Ltd
11.2023 - 11.2024

Front of House Employee

The Jitsu
06.2023 - 07.2024

Kitchen and Front of House Staff Employee

Thai Hanoi
06.2022 - 11.2022

NCEA Level 3 -

Columba College

NCEA Level 2 -

Columba College

NCEA Level 1 -

Columba College

Bachelor of Arts And Science - Ecology, Media And Communication Studies

University of Otago
Zoe Eckhoff