Zoë Francis
Weston,Oamaru
Summary
Results-driven professional with hands-on experience in fast-paced food service environments. Skilled in customer engagement, operational efficiency, and safety compliance. Committed to enhancing team performance and contributing to organizational success.
Overview
3
3
years of professional experience
Work History
Receptionist
Lake Ohau Lodge
Lake Ohau
10.2025 - Current
- Scheduled reservations and coordinated guest check-ins efficiently.
- Handled incoming phone calls while ensuring efficient communication with guests and staff., directing inquiries to appropriate staff members for prompt assistance.
- Managed phone calls and directed inquiries to appropriate staff members.
- Resolved guest complaints with professionalism, enhancing customer satisfaction.
- Maintained cleanliness and organization of the front desk area.
- Processed payments and managed cash register operations accurately.
- Collaborated with team members, ensuring seamless daily operations and guest experiences.
team member
KFC
Oamaru
09.2024 - 09.2025
- Delivered exceptional customer service in fast-paced environment, resulting in increased customer satisfaction and repeat business.
- Coordinated with team members to optimize workflow during peak hours, enhancing overall service efficiency.
- Trained new employees on KFC standards and customer service techniques, facilitating effective onboarding and integration into the team.
- Operated kitchen equipment and prepared food items in accordance with KFC guidelines, maintaining food safety standards.
- Maintained cleanliness and organization of the dining area and kitchen, adhering to health and safety regulations.
Deli working
South hill new world
Oamaru
03.2024 - 09.2024
- Processed customer orders at deli counter to provide accurate and timely service during peak hours.
- Prepared and garnished deli products to meet presentation standards and comply with food safety guidelines.
- Maintained product inventory and rotated stock to enhance freshness and quality of deli items.
Education
Home Educated
Weston , Oamaru Skills
- Food Safety
- Health and Safety
- Customer Service
- Team Collaboration
- Attention to detail
- Problem solving
- Adaptable scheduling
Hobbies and Interests
- Reading
- Going to the gym
- Cooking
Personal Information
- Reading
- Going to the gym
- Cooking
Timeline
Receptionist
Lake Ohau Lodge
10.2025 - Current
team member
KFC
09.2024 - 09.2025
Deli working
South hill new world
03.2024 - 09.2024
Home Educated