Zoe Fraser
Hamilton,WKO
Summary
Seasoned Maintenance Crew Trainer with a proven track record at McDonald's, enhancing team efficiency and compliance through expert training program coordination and rigorous performance evaluation. Demonstrates exceptional leadership and customer service skills, significantly improving operational standards and safety. Mastery in food safety and sanitation, ensuring top-quality service and environment.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Maintenance Crew Trainer
McDonald's
312 Grey St, Hamilton East, Hamilton
10.2023 - Current
- Identified areas of improvement within the team by implementing regular assessments and evaluations.
- Documented performance, safety and customer service needs to improve operations.
- Conducted onboarding sessions with new hires, providing them with an overview of company policies and procedures.
- Supported the integration of new technology and software into training curriculum.
- Ensured compliance with health and safety regulations through diligent enforcement of cleaning standards.
- Upheld clean and tidy environment both within and outside the store.
- Maintained detailed records of training sessions and participant progress.
- Led by example, upholding company policies and exemplifying desired behaviors.
- Encouraged open communication between trainees and management throughout the learning process.
Factory Production Worker
Prolife Foods
Te Rapa, Hamilton
01.2023 - 09.2023
- Calculated labor and equipment requirements and production specifications using standard formulas to boost sustainability.
- Inspected finished products for defects or flaws.
- Adhered strictly to established safety protocols when operating equipment.
- Identified potential process improvements that could increase efficiency and productivity.
- Examined final products for conformance with quality and design standards.
- Identified needs of customers promptly and efficiently.
- Attended regular training sessions to increase machine operating skills.
- Followed written instructions regarding product assembly processes.
Education
Some College (No Degree) - Foundational And Hospitality
New Zealand Management Academies
HamiltonSkills
- Team leadership and supervision
- Training program coordination
- Sales expertise
- Processing payments
- Training documentation
- Industry expertise
- Performance evaluation
- Opening and closing processes
- Restaurant standards
- Workforce management
- Team leadership
- Training tools and resources
- Recipe adherence
- Customer service
- Sanitation and cleaning
- Policies and procedures
- Cash handling
- Staff education and training
- Food preparation
- Food safety
- Quality assurance controls
- Coffee expertise
- Espresso machine operation
- Up-selling
- Dining room maintenance
- Coffee and tea expertise
Certification
- MBQ, McDonald's Barista Qualified
- Maintenance Safety and Health Certified
- Foods and Safety Certified
References
Iris Simpauco
[Manager at Mcdonald's]
email: irisfloressimpauco@gmail.com
ph: 0272277755
Carla Lee
[Department Manager at McDonald's]
email: carlaandcharlie@hotmail.com
ph: 0212548424
Timeline
Maintenance Crew Trainer
McDonald's
10.2023 - Current
Factory Production Worker
Prolife Foods
01.2023 - 09.2023
Some College (No Degree) - Foundational And Hospitality
New Zealand Management Academies
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