Zoe Hollard
Westmere,MWT
Summary
Proven expertise in retail operations and customer service, demonstrated through a successful reorganization of Kiwi Pharmaceuticals' filing system for improved customer access. Excelled in guest satisfaction and retail display setup, enhancing customer experience and operational efficiency. Skilled in cash handling and guest greetings, showcasing a blend of hard and soft skills vital for dynamic for retail and administrative environments.
Overview
1
1
year of professional experience
Work History
Administrative Assistant
Kiwi Pharmaceuticals
07.2022 - 01.2023
- Completed the reorganisation of the filling system to enable ease of future access to customer information. Reviewed and digitised all historical customer orders.
- Tracked, monitored, and followed up on all customer inquiries in a timely manner.
- Managed filing system, entered data and completed other clerical tasks.
Education
Western Springs College
Auckland, NZ11.2023
Te Aho O Te Kura Pounamu (Te Kura)
07.2024
Angels Professional Grooming
Massey, AUK03.2024
Skills
- Retail operations expertise
- Customer service expertise
- Guest satisfaction
- Greeting guests
- Retail knowledge
- Retail Store Operations
- Retail display setup
- Product restocking
- Cash Handling
Work Experience
Retail Assistant - School Gateway Program
Warehouse Stationary, St Lukes, AUK
May 2023 - July 2023
- Customer service and support.
- Organising and restocking product.
- Completed the orientation training programme that includes understanding the foundations for retail, including customer service and legal rights and responsibilities.
Front of House - Job Trial
Catroux, Westmere, AUK
July 2023 - July 2023
- Customer service including taking orders, cashier and waiting tables.
- Washing dishes and ensuring the front of house is clean.
Office Assistant - Volunteer
Pasadena Intermediate, Point Chevalier, AUK
February 2018 - December 2019
- Receptionist support – answering calls, greeting visitors, and running errands.
Timeline
Administrative Assistant
Kiwi Pharmaceuticals
07.2022 - 01.2023
Western Springs College
Te Aho O Te Kura Pounamu (Te Kura)
Angels Professional Grooming
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