Year of professional experience
Zoe Li
Wellington,WGN
Summary
After graduating from Te Auaha completing my Diploma in Creativity, I am searching the world to find where I fit. I am a hardworking, determined person with a bright personality and willingness to learn. I have a lot of experience in customer facing skills, delivering high levels of customer satisfaction. My confidence and youth allow me to help really bring a team together and put a smile on people’s faces. Ambitious, career-focused job seeker, anxious to obtain an entry-level position to help launch career while achieving company goals.
Overview
1
1
2
2
years of post-secondary education
Work History
Customer Support Consultant
SmartPayroll
Lower Hutt, WGN
06.2021 - Current
- Managed fast-paced call center work to assist high volume of daily customers using multiple internal databases and systems.
- Completed training in multiple payroll related workshops e.g. Annual Leave and PAYE/Tax as well as MS office and other customer services software including CRM.
- Troubleshot problems with software, hardware and networking for users.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Answered constant flow of customer calls with minimal wait times.
- Managed over 30 customer calls per day
- Recognized escalation needs and connected customers with advanced support staff
Lifeguard
Wellington City Council
Wellington, WGN
10.2018 - 06.2021
- Monitored safety of guests in and around swimming pool.
- Learned and maintained proficiency in first responder skills such as First Aid Level 2 and Pool Lifeguard Practicing Certificate (PLPC) to offer individuals in distress optimal support.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Complied with pool policies and procedures and offered suggestions to staff to maximize safety awareness.
- Helped customers complete purchases, locate items and join reward programs.
- Used POS system to enter orders, process payments and issue receipts.
Education
Diploma of Creativity - Commercial Dance
Te Auaha Institution of Creativity
Wellington, NZ 02.2019 - 11.2020
NCEA Level 1 & 2 - Endorsed With Excellence
Wellington Girls’ College
Wellington, NZ 02.2015 - 11.2018
Skills
MS Office
Call center operations
Problem-solving skills
Customer service expert
Organization and Time Management
Timeline
Customer Support Consultant
SmartPayroll
06.2021 - Current
Diploma of Creativity - Commercial Dance
Te Auaha Institution of Creativity
02.2019 - 11.2020
Lifeguard
Wellington City Council
10.2018 - 06.2021
NCEA Level 1 & 2 - Endorsed With Excellence
Wellington Girls’ College
02.2015 - 11.2018