Zoe Miles
Rangiora,CAN
Summary
Highly organized and detail-oriented person with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining relationships, managing calendars and critical thinking. Knowledgeable in what it means to be apart of a team, resolving issues, seeing the individual needs of others and customer service best practices. I am a very passionate person who is determined to add to a workplace and continue to learn and grow in the workforce.
Overview
4
4
years of professional experience
Work History
Social Netball Coordinator
North Canterbury Netball Centre
01.2022 - Current
- Ensure I have good time management, make sure games run on time
- Deal with complaints and issues to maintain rapport with the teams and the umpires.
- Preform first-aid on players when they have hurt themselves.
- Sort out the umpire roster, making sure everyone is available and going off the preferred times they have specified.
- Communicate with NCNC about the needs, issues there may be and overall players feedback
- Communicate with the teams and umpires to ensure everyone is happy and enjoying their time.
Checkout Operator
Supervalue Mandeville
08.2019 - Current
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Checked personal identifications during alcohol and tobacco sales.
- Observed checkout station users to determine assistance requirements and maintain store security.
- Answered incoming calls to offer information and direct individuals to correct personnel.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Worked with floor team and managers to meet wide range of customer needs.
- worked with grocery team members to fill the shelves, rotate stock, stoke take and complete any other jobs that may need to be done in the shop.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Processed refunds and exchanges in accordance with company policy.
- Taught associates to operate cash registers and back up team members during busy periods.
- completed my Lotto training in 2019, extremely confident in selling Lotto
- completed my LCQ's, however I cannot use it as of now as I am only 19.
- Teach new staff the ropes.
Leanring Assistant
West Eyreton School
09.2023 - 12.2023
- Supported student learning needs and provided individualized guidance to promote academic goal-achievement.
- Facilitated student engagement and collaboration to enhance classroom learning.
- Monitored progress of students and adjusted instructional strategies to meet specific needs more efficiently.
- Supported students in the use of technology to enhance their learning.
- Developed and maintained positive, productive relationships with students and families.
- Supported interaction between students during group work activities using guided conversation.
- Collaborated with teachers and staff members to evaluate program success and alignment with student needs.
- Developed and implemented lesson plans to reinforce learning concepts and skills.
- Offered feedback to other providers to effectively address students' needs.
- Created, collected, and recorded data on student progress to determine next steps for student success.
- Supported one student in particular with autism, ADHD and other learning needs by working with him all day.
- Assessed what the student needed to excel in school.
Cafe Worker
The Flat White
02.2021 - 08.2022
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Maintained clean and attractive product displays to entice customer purchases.
- Produced food and drink products adhering to company quality and quantity standards.
- Displayed calm and friendly demeanour when addressing and resolving customer issues and complaints.
- Trained new cafe workers in sales, customer service and safety.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Made drinks for customers using a coffee machine
- Socialised with customers to make them feel welcomed and have a good time.
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- answered phone calls
- Served at dinner services- alcohol, three course meals and cleaned up.
Education
High School Diploma -
University of Canterbury
Christchurch, NZ11.2022
Skills
- People person
- resilient
- Determined/motivated
- Staff Supervision and Leadership
- Consulting
- Problem solving
- Motivating Students
- Interpersonal Skills
- Positive Role Model and Mentor
- Teamwork and Collaboration
- Passion and drive to make everyone happy and being efficient
- Punctual and Reliable
Languages
Maori
Elementary
Additional Information
Debbie Simms
-Checkout Supervisor at SuperValue Mandeville
-Phone Number- 0275284000
Denise Courtier
-Checkout Supervisor at SuperValue Mandeville
-Phone Number- 0275837761
Lisa Hetherington
-Grocery Manager at SuperValue Mandeville
-Phone Number- 021379707
Raewyn Armstrong
-North Canterbury Netball Centre
-Email- Raewyn.armstrong@gmail.com
-Phone-0272545456
A Bit About Me
Personally, I am someone who enjoys learning new things. Three of my main passions are learning Te Reo Māori, in the next five year I hope to be near fluent. My second hobby is netball, I have been playing since I was five, I love the atmosphere and being apart of a team, we just won our grade this year and the relationships I have formed with this team are incredible. Lastly, writing music and exploring the outdoors, I love going to find a beautiful spot, sitting down and writing songs. I believe I am a very bubbly person who is very motivated to learn new things. The jobs I have worked in before have been very people orientated and driven and I like this, I connect with others well and care about customers experiences. I love teaching others new skills as I know this is a strong point of mine.
Timeline
Leanring Assistant
West Eyreton School
09.2023 - 12.2023
Social Netball Coordinator
North Canterbury Netball Centre
01.2022 - Current
Cafe Worker
The Flat White
02.2021 - 08.2022
Checkout Operator
Supervalue Mandeville
08.2019 - Current
High School Diploma -
University of Canterbury
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