Zoe Ann Whatling
Manly,Auckland
Summary
A warm and positive demeanor, with a kind smile and friendly approach.
Open communicator with a calm and level-headed approach to managing routine needs and meeting special challenges. With many years of experience in customer service roles, I'm well-versed in attending to customer requirements and queries, processing sales, and working with people from all backgrounds and in varying situations.
Recognized for exceptional organizational and multitasking abilities, I work excellently as part of a team, supporting others, using my initiative and common sense to achieve a job well done.
Overview
19
19
years of professional experience
Work History
Retail Assistant
Paperplus
Orewa
01.2023 - Current
- Executed cleaning and restocking to maintain store organization and presentation.
Unpacked and organized inventory for efficient stock management.
Welcomed customers with a friendly demeanor to enhance shopping experience.
Demonstrated comprehensive knowledge of stock to assist customer inquiries.
Processed book orders accurately to fulfill customer requests.
Handled payment transactions efficiently to ensure smooth checkout process.
Delivered exceptional customer service, contributing to positive satisfaction levels.
Qualified Veterinary Nurse
Veterinary Hospital Group
Rodney, Auckland
09.2021 - 10.2023
- Managed reception and retail operations for food and veterinary supplies.
Conducted upselling and stock control to maximize inventory efficiency.
Updated records and typed lab reports for accurate patient documentation.
Facilitated communication among staff, clinics, and clients to enhance service delivery.
Collected medical history and referrals to support thorough patient assessments.
Provided training support to new staff members to ensure seamless integration.
Coordinated nurse appointments, triage, anaesthesia, and radiology procedures.
Restocked supplies and maintained organized filing systems for operational efficiency.
Learning Assistant
Whangaparaoa Primary School
Whangaparaoa
03.2019 - 01.2021
- Provided support to teacher and students with class assignments and activities.
Facilitated reading, writing, and math assistance for improved student performance.
Initiated play-based games to enhance student engagement and learning.
Sourced relevant reading materials to complement classroom curriculum.
Maintained knowledge of current teaching methods to implement best practices.
Assisted during library day, promoting literacy and resource utilization.
Read aloud to students to foster a love for literature and improve comprehension.
Delivered tailored support for individual students based on specific needs.
Admin and Unqualified Reliever
Adventure Kids Preschool
Silverdale
07.2016 - 09.2018
- Conducted meet and greet sessions, providing tours of center to families.
Maintained attendance records, ensuring compliance with Health and Safety regulations.
Facilitated communication between staff and families to enhance collaboration.
Produced information packs for families, streamlining essential communications.
Supported teachers in daily activities, promoting effective learning environments.
Covered teaching floor and kitchen duties as necessary to ensure operational continuity.
Managed WINZ follow-ups, ensuring timely assistance for families in need.
Organized filing and reporting processes to maintain accurate documentation.
Admin and Accounts
JACS Trading Gastropub
Manly
07.2013 - 07.2016
- Maintained up-to-date Profit and Loss information to support financial accuracy.
Executed banking and cashing up processes to ensure financial integrity.
Managed invoicing and filing systems for efficient record-keeping.
Coordinated event planning to enhance organizational visibility.
Oversaw social media accounts to engage audience and promote events.
Facilitated communication between representatives to streamline operations.
Monitored stock and deliveries to maintain inventory accuracy.
Acted as Health and Safety Representative to uphold workplace safety standards.
Cook/Reliever and Admin Support
Eskdale Treehouse Preschool
Birkdale
09.2010 - 07.2013
- Prepared seasonal menus and conducted daily meal planning and preparation.
Managed food shopping to ensure ingredient availability for menu execution.
Updated Healthy Heart Foundation records to maintain compliance with health standards.
Ensured adherence to health and safety regulations in food handling practices.
Oversaw stock control to optimize inventory levels and reduce waste.
Facilitated communication among staff and parents to address inquiries effectively.
Conducted meet and greet sessions to foster a welcoming environment.
Maintained attendance records and handled reporting related to accounts.
Branch Advisor
MAS
Grafton
10.2006 - 07.2008
- Followed up on banking inquiries to ensure timely resolution.
Conducted cold calls to schedule advisor appointments.
Adjusted financial accounts as required for accuracy.
Managed office supplies inventory and prepared promotional materials.
Took minutes during client meetings and coordinated catering services.
Clinic Manager
Vets @ Jansens
Glenfield
02.2006 - 10.2006
- Trained student veterinary nurses in clinical practices and patient care.
Conducted ongoing staff appraisals to enhance team performance.
Managed reception duties, addressing customer inquiries and complaints.
Administered anaesthesia and performed radiography procedures with precision.
Executed hospital nursing tasks to support optimal animal welfare.
Maintained communication between clinic and Head Office for seamless operations.
Attended regular meetings to align on strategic goals and updates.
Oversaw cashing up, banking, and stock control activities efficiently.
Education
GCSE’s - English, Maths, French, Art, Biology, History, Chemistry
Castle High School
Dudley, West Midlands, UKA-Levels - English, History and Law
Halesowen College
UKHNC - Business and Finance
Wolverhampton College
UKVeterinary Nursing -
Rodbaston College
Staffordshire, UKECE Level 3 -
PORSE
NZSkills
- Inventory management
- Visual merchandising
- Customer service
- Payment processing
- Stock replenishment
- Sales techniques
- Team collaboration
- Effective communication
- Problem solving
- Time management
- Record keeping
- Product knowledge
- Training support
- Customer assistance
- Complaint handling
- Adaptability and resilience
- Customer engagement
- Patience and empathy
- Multitasking
- In-store promotions
References
- Mr. Kevin Francis, Paperplus, Orewa, NZ, 021822100
- Mrs. Sarah Shepherd, Veterinary Hospital Group, Albany, NZ, 0274908108
- Mr. Mark Shearer, Whangaparaoa Primary School, Manly, NZ, 02102245006
Timeline
Retail Assistant
Paperplus
01.2023 - Current
Qualified Veterinary Nurse
Veterinary Hospital Group
09.2021 - 10.2023
Learning Assistant
Whangaparaoa Primary School
03.2019 - 01.2021
Admin and Unqualified Reliever
Adventure Kids Preschool
07.2016 - 09.2018
Admin and Accounts
JACS Trading Gastropub
07.2013 - 07.2016
Cook/Reliever and Admin Support
Eskdale Treehouse Preschool
09.2010 - 07.2013
Branch Advisor
MAS
10.2006 - 07.2008
Clinic Manager
Vets @ Jansens
02.2006 - 10.2006
GCSE’s - English, Maths, French, Art, Biology, History, Chemistry
Castle High School
A-Levels - English, History and Law
Halesowen College
HNC - Business and Finance
Wolverhampton College
Veterinary Nursing -
Rodbaston College
ECE Level 3 -
PORSE
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