Zoeb Ali
Pukekohe,Auckland
Summary
An agile and resilient professional endowed with a wealth of professional and strong administration skills in various industries and the ability to apply these in an innovative fast-paced working environment. Fast learner who has ability to understand new systems and processes and recommend better ways of doing things. Confident and effective communicator who likes to chat with customers and offer personalized service, with great problem-solving skills and customer service skills which helps to initiate and maintain positive working relationships with people at all levels. An innovative thinker forever seeking to improve skill set for the benefit of the organization and adapts easily to change, is pro-active and with a positive ‘can do’ approach and always willing to go that extra mile to ensure customer needs are met. A reliable team player who strives to work not only hard but find smarter ways of accomplishing given task or process.
Overview
22
22
years of professional experience
Work History
Proof of Delivery Officer
Big Chill Distribution
10.2022 - Current
- A crucial role to provide proof of delivery in reasonable time frame to assist customers to ascertain their orders were delivered on time
- Investigate into deliveries that are done on manual proof of delivery or where the deliveries are delayed or misdelivered.
Crew Member
McDonald's
01.2021 - 03.2023
- Key responsibilities: Clean food preparation areas, cooking surfaces and utensils
- Verify that prepared food meets requirements for quality and quantity
- Cook and package batches of food such as burgers and other condiments, which are prepared to order or kept warm until sold
- Operate large volume cooking equipment such as grills, broiler or deep-fat fryers
- Read food orders on computer screens and prepare and cook food as per instructions
- Wash, cut and prepare foods designated for cooking.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Prepared products following restaurant, health, and safety standards and procedures.
- Assisted other team members to achieve goals.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Worked well with teammates and accepted coaching from management team.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
File Management Clerk
Ministry of Justice (Auckland District Court)
06.2016 - 09.2022
- Administration of complete file management task such as filing paper, making up new files or creating extra files/boxes as per the growing volume of the file
- Assisting Lawyers and parties in viewing file and any additional task from Case Management Team and Managers.
Crew Member
Burger King
09.2002 - 09.2016
- Responsibilities: Check and stock delivery of consumables, frozen and chilled products with carefully marking them for use first or last as per the expiry dates
- Maintain Sanitation, health, and safety standards in work areas
- Clean food preparation areas, cooking surfaces and utensils
- Verify that prepared food meets requirements for quality and quantity
- Cook and package batches of food such as burgers and other condiments, which are prepared to order or kept warm until sold
- Operate large volume cooking equipment such as grills, broiler or deep-fat fryers
- Read food orders on computer screens and prepare and cook food as per instructions
- Measure ingredients required for specific food items being prepared
- Take food and drink orders and receive payment from customer
- Cook the exact number of items ordered by each customer, working on several different orders simultaneously
- Wash, cut and prepare foods designated for cooking
- Serve orders to customers at counters or tables
- Prepare and serve beverages such as coffee and fountain drinks
- Pre-cook items such as bacon, to prepare them for later use
- Schedule activities and equipment use with managers, using information about daily menus to help coordinate cooking times.
Data Processing Administrator
Wiri Corrections Facility
04.2016 - 05.2016
- Data entry of monies received in the Serco's trust bank account into the in-house system by allocating money appropriately into the prisoner's accounts accurately and on timely basis
- Respond to queries from the prisoner in relation to the transaction received in their account.
Workflow Officer
ASB Bank
10.2015 - 03.2016
- Managing Team email inbox of Cards Disputes Team and triage the emails and respond to the customer where applicable
- Validating and scanning any postal mail request to the team inbox for action.
Administrator
Serco - Mount Eden Correction Facility
10.2015 - 03.2016
Customer Sales Representative
Spark New Zealand
01.2015 - 03.2015
- Key responsibilities: Advise customers on promotions, sales procedures and strategies for maximizing results from company products
- Advise clients on best deals
- Calling outbound to existing customer as per the assigned campaigns, to side sell or up sell new and existing products
- Proactively suggest about better services as per individual customers’ needs and circumstances
- Report any issues or feedback related to products or services to the management
- Forward orders from customers to the provisioning team with accurate details and instructions.
Sales Associate
Mobile Gas Station
11.2013 - 07.2014
- Key responsibilities: Providing customer service of the highest standard, greeting and assisting customers with purchases
- Stocking up of shelves and balancing the till at the end of the shift and make sure that the till variance is below $5.
Corporate Administrator
Southern Cross Health Care Society
08.2004 - 06.2013
- Administration of 120 Plus group
- Communicate with group secretaries or members to update or reply to their queries
- Reconcile accounts and report an anomaly to the Membership Manager.
Education
BCom. -
Maharaja Sayajirao University (INDIA)
01.1998
Skills
- Agility
- Resilience
- Adaptability
- Emotional Intelligence
- Interpersonal Skills
- Problem Solving Skills
- Customer Service Skills
- Time Management
- Work Coordination
- Creative Solutions
Activities
- PSA(Union) Delegate for Ministry of Justice Since June 2019 taking active part in Management - Worker relationship.
- PSA Eco-Network Group Representative working for the common goal of Union to uplift employees and their family through just transition to carbon neutral society.
- Member of Ethnic Group that is actively working for and with different Ethnicity members and their values and cultural welfare.
- Member of Komiti Oranga group, this is an internal group of Ministry of Justice that engages with members through conducting various programs and functions to create a cultural and family like environment at work.
References
Available upon request
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Proof of Delivery Officer
Big Chill Distribution
10.2022 - Current
Crew Member
McDonald's
01.2021 - 03.2023
File Management Clerk
Ministry of Justice (Auckland District Court)
06.2016 - 09.2022
Data Processing Administrator
Wiri Corrections Facility
04.2016 - 05.2016
Workflow Officer
ASB Bank
10.2015 - 03.2016
Administrator
Serco - Mount Eden Correction Facility
10.2015 - 03.2016
Customer Sales Representative
Spark New Zealand
01.2015 - 03.2015
Sales Associate
Mobile Gas Station
11.2013 - 07.2014
Corporate Administrator
Southern Cross Health Care Society
08.2004 - 06.2013
Crew Member
Burger King
09.2002 - 09.2016
BCom. -
Maharaja Sayajirao University (INDIA)
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