Summary
Overview
Work History
Education
Skills
Timeline
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Zoelle (Zoey) Davies

Zoelle (Zoey) Davies

Christchurch,Waltham

Summary

Dynamic Retail Manager with extensive experience in retail operations and animal care, currently leading initiatives at Hato Hone St John while also serving as a Retail Volunteer. Proven track record of empowering teams to deliver exceptional, community-focused services that align with organizational missions. Nearly 30 years of experience in the animal hospital sector, with expertise in administrative support, customer relations, and client liaison, all aimed at enhancing operational efficiency and community engagement. Committed to cultivating inclusive and compassionate environments that prioritize collaboration and excellence in service delivery.

Overview

39
39
years of professional experience

Work History

Retail Manager

Hato Hone St John
01.2025 - Current
  • Managed daily retail operations at Hato Hone St John, providing and ensuring exceptional customer service and community engagement.
  • Marketed Retail Shop via Social Media
  • Empowered a team of volunteers to deliver high-quality services aligned with the organization's mission.
  • Developed strategies to enhance operational efficiency, resulting in improved customer satisfaction and increased community involvement.


Retail Volunteer

Hato Hone St John
08.2024 - Current
  • Sorting and pricing donations
  • Customer support
  • Retail Sales and Cash Handling
  • Retail Shop

Registered Veterinary Technician/Administrative Assistant

Huntington Harbour Veterinary Clinic
06.1986 - 11.2011
  • With almost 30 years working in a small veterinary practice, only taking time off to have my children, my responsibilities were not limited to tasks behind the scenes in a medical capacity.
  • All employees were cross-trained, and all our relevant skills were well utilised.
  • Strong administrative support skills, assisting the practice owner in all areas of running the business, facilitating his ability to lead effectively.
  • Assisted the practice owner with advertising strategies.
  • Excellent client support skills, having developed a strong balance between empathy and professionalism.
  • Extensive experience in animal care and exam/treatment/surgical support.

Education

Retail Certificate - Retailing and Retail Operations

ServiceIQ
01-2024

Bachelor of Science - BS - Computer Information Systems/Business Admin

Chapman University
California, United States
01-1992

Skills

  • Social Media Savvy

  • Administrative support tasks

  • Flexible in dynamic environments

  • Veterinary assistance experience

  • Computer Literacy

  • Customer Support

  • Client Liaison

  • Professional Phone Skills

  • Payment Processing

  • Team Management

  • Product Marketing

  • Retail Sales

  • Sorting

  • Pricing

  • Cash Handling

  • Cashiering

  • Webcam

  • Spreadsheets

  • Cameras

  • Communication

Timeline

Retail Manager

Hato Hone St John
01.2025 - Current

Retail Volunteer

Hato Hone St John
08.2024 - Current

Registered Veterinary Technician/Administrative Assistant

Huntington Harbour Veterinary Clinic
06.1986 - 11.2011

Retail Certificate - Retailing and Retail Operations

ServiceIQ

Bachelor of Science - BS - Computer Information Systems/Business Admin

Chapman University

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Zoelle (Zoey) Davies