Zoe Paige Grimwade
Auckland
Summary
I am a customer-focused Front of House Team Member with over 2 years of experience in all customer facing areas. I am a warm and detail-oriented food service professional. I have exceptional listening skills, memory and a friendly face to best engage customers. I am committed to building immediate and continued rapport with diners while maximizing restaurant sales.
The St John dispatch call handler position interested me as I am looking for a way I can contribute within my community and have a passion for caring for and helping people.
Overview
3
3
years of professional experience
Work History
Front of House Wait Staff Member
Joes Garage Alexandra Park
Epsom, Auckland
03.2024 - Current
- Greeted guests and escorted them to tables.
- Provided menus and answered questions regarding menu items.
- Took orders accurately and communicated with kitchen staff regarding order details.
- Checked in with guests throughout the meal to ensure satisfaction.
- Bussed tables, cleared dishes, refilled beverages, and reset tables for subsequent diners.
- Processed payments using a POS system.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Maintained knowledge of current menu items, specials, and promotions.
- Trained and mentored new FOH staff in restaurant procedures, food safety and customer service standards.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Recognized by management for providing exceptional customer service
- participated in competitive upselling incentives
- Upsold additional items based on customer interests and needs.
Casual Sales Associate
Cotton On Group
Onehunga, Auckland
12.2020 - 02.2021
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Organized shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels
- Upsold additional items based on customer interests and needs.
Education
NCEA Level 3 -
Avondale College
Avondale, NZSkills
- Special Event Coordination
- Reservation Management
- Professional Appearance
- Handling Complaints
- Team Collaboration
- Training and mentoring
- Social Perceptiveness
- Point of sale systems
- Complaint Handling
- Product Upselling
Accomplishments
Full New Zealand drivers license.
Awarded waitress of the year across over 17 individual franchise locations for Joes Garage in 2023.
Intrests
In my spare time I enjoy spending quality time with loved ones, travelling around Aoteroa or exploring my creative side by indulging in painting or an artsy DIY.
References
References available upon request.
Timeline
Front of House Wait Staff Member
Joes Garage Alexandra Park
03.2024 - Current
Casual Sales Associate
Cotton On Group
12.2020 - 02.2021
NCEA Level 3 -
Avondale College
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