Zoey Lin
Auckland,AUK
Summary
Dynamic professional with a proven track record in enhancing customer engagement and sales at Levi's Hong Kong. Excelled in inventory management and developed strong client relationships, boosting repeat business. Demonstrates adaptability and collaborative teamwork, driving operational efficiency and exceeding sales targets.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Shop Assistant
E.T Galaxy vape
Albany, Auckland
09.2023 - 10.2024
- Utilized product knowledge to make recommendations to customers based on their needs.
- Greeted customers and provided assistance with product selection.
- Processed sales transactions at the cash register accurately and efficiently.
- Cleaned shelves, counters and tables to maintain organized store.
- Completed daily checklists for smooth shop operations.
- Assisted with training new shop assistants in store policies and procedures.
- Organized supplies and tracked stock levels to maintain inventory records and request reorders.
Retail Sales Worker
Levi's Hong Kong
, Hong Kong
01.2016 - 09.2022
- Performed pricing calculations and applied discounts.
- Developed price tags tailored for new product launches.
- Prepared merchandise for purchase.
- Maintained records related to sales for store management.
- Adhered to security policies for handling money transactions.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Greeted customers to determine wants or needs.
- Addressed customer questions and concerns regarding products and services.
- Developed and maintained relationships with regular customers, providing personalized service to encourage repeat business.
- Handled returns and exchanges according to company policies.
- Participated in staff meetings and training sessions to improve product knowledge and sales techniques.
- Maintained store cleanliness and organization.
- Implemented visual merchandising standards, creating attractive displays to increase sales.
- Prepared reports summarizing daily financial transactions.
Restaurant Server
Maxim's MX
, Hongkong
10.2014 - 11.2015
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Served food and beverages to patrons and confirmed complete orders.
- Adhered to established sanitation standards at all times while serving food or drinks.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Informed customers of daily specials and signature menu items.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Education
English - Intermediate - English
North Shore Language School
Wairau Valley, NZ12-2023
GED -
Fuqing Haikou Middle School
Fuqing06-2014
Skills
- Point Of Sale Systems
- Sales trends
- Efficient Order Fulfillment
- Stock replenishment
- Adaptability and flexibility
- Records management
- Sales Promotion Strategies
- Collaborative Teamwork
- Inventory Management
- Client Relationship Development
- Accurate Cash Transactions
- Customer Engagement Skills
Languages
Chinese (Mandarin)
Native/ Bilingual
Chinese (Cantonese)
Full Professional
English
Elementary
Certification
- NZ Full licence
Affiliations
- Socializing with friends
- Enjoy going to the gym to workout
- Reading
- Movies
References
References available upon request.
Timeline
Shop Assistant
E.T Galaxy vape
09.2023 - 10.2024
Retail Sales Worker
Levi's Hong Kong
01.2016 - 09.2022
Restaurant Server
Maxim's MX
10.2014 - 11.2015
English - Intermediate - English
North Shore Language School
GED -
Fuqing Haikou Middle School
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