Zoey Markland
Christchurch,Christchurch
Summary
Dependable professional with a solid foundation in customer service and strong problem-solving skills. Known for effective communication and the ability to inspire team collaboration, consistently maximizing sales opportunities and enhancing customer satisfaction through detailed product knowledge.
Overview
8
8
years of professional experience
Work History
Small Business Sales Consultant
One NZ
Christchurch, Christchurch
01.2026 - Current
- Upselling and closing customer sales and driving product benefits around client needs.
- Analyzed customer needs and preferences to recommend appropriate products.
- Provided detailed product information to customers, including features, prices, and availability.
- Utilized CRM software to track sales leads and customer interactions.
CUSTOMER CHAMPION
One NZ
Rangiora
04.2024 - 01.2026
- Provided exceptional customer service by promptly responding to inquiries and resolving customer issues.
- Acquired in-depth knowledge of company products and services to address customer inquiries effectively.
- Maximized sales opportunities by effectively cross-selling products and services.
- Recorded detailed notes on customer interactions to facilitate accurate follow-up actions.
- Updated knowledge of product lines, inventory levels, and pricing to provide timely assistance to customers.
- Conducted comprehensive stocktakes to ensure inventory accuracy, Responded quickly to discrepancies between physical stock levels and system-generated reports.
CUSTOMER REPRESENTATIVE
Spark
Greymouth
07.2022 - 03.2024
- Acquired in-depth knowledge of company products and services to provide accurate and timely responses to customer inquiries.
- Maintained detailed records of customer interactions to facilitate effective follow-up actions.
- Exhibited strong interpersonal skills while engaging with customers, colleagues, and management to foster positive relationships.
- Communicated product features, advantages, and benefits to customers.
- Maximized sales opportunities by effectively cross-selling products and services.
- Conducted thorough stocktakes to maintain accurate inventory levels., Responded quickly to discrepancies between physical stock levels and system-generated reports.
SHIFT RUNNER
Dominos Pizza
Greymouth
03.2022 - 07.2022
HOSPITALITY CHAMPION - DUTY MANAGER
Monteith's Brewing Company
Greymouth
03.2021 - 03.2022
- Trained and developed new staff on company policies and procedures, mentoring junior staff to enhance team knowledge and performance.
- Created and maintained a secure and safe environment for customers and employees.
- Managed multiple tasks simultaneously in a fast-paced environment, working efficiently under pressure.
- Supported bartenders by restocking drink supplies and ensuring cleanliness of bar areas to maintain service standards.
SHIFT RUNNER
Dominos Pizza
Greymouth
07.2018 - 03.2021
- Managed daily operations of restaurant, including staff and customer relations, cash handling, food preparation, and inventory management.
- Trained new employees on shift operations, equipping them with essential skills for effective performance.
- Facilitated resolution of employee conflicts by offering constructive advice, fostering a positive work environment.
- Managed administrative responsibilities, including supply ordering, sales data tracking, and report creation to support operational efficiency.
Skills
- Problem-solving
- Time management
- Multitasking
- Adaptability
- Team collaboration
- Verbal communication
- Relationship building
Timeline
Small Business Sales Consultant
One NZ
01.2026 - Current
CUSTOMER CHAMPION
One NZ
04.2024 - 01.2026
CUSTOMER REPRESENTATIVE
Spark
07.2022 - 03.2024
SHIFT RUNNER
Dominos Pizza
03.2022 - 07.2022
HOSPITALITY CHAMPION - DUTY MANAGER
Monteith's Brewing Company
03.2021 - 03.2022
SHIFT RUNNER
Dominos Pizza
07.2018 - 03.2021